Account Manager

Summary

Join Slasify, a rapidly growing, fully remote technology company, as an Account Manager in our Customer Department! This role requires 2-3 years of client-facing experience. You will develop strong client relationships, ensure timely project delivery, manage client onboarding/offboarding, and prepare monthly reports. Excellent communication, organizational skills, and experience with CRM software are essential. Fluency in English and Vietnamese is required, while Mandarin is a plus. We offer unlimited holidays, flexible hours, a laptop buy-back policy, and seasonal bonuses.

Requirements

• Prior professional experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Minimum 2~3 years of experience in a client facing role
• High attention to detail and excellent organizational skills
• Experience with CRM software and project management tools
• Proven ability to juggle multiple client accounts and time-sensitive projects at a time
• Excellent listening, collaboration and cross-cultural patience and understanding
• Go-getter attitude with strong problem solving skills and a curiosity to learn
• Ability to work independently without constant supervision, prior remote working experience is a plus
• Strong verbal and written communication skills
• Fluency in English and Vietnamese is a must

Responsibilities

• Develop trusted advisor relationships with clients
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Responsible for the onboarding and offboarding of clients and its employees
• Clearly communicate/update the progress of monthly/quarterly initiatives to leadership
• Prepare monthly reports for client accounts and collaborate with finance team on accurate and timely invoicing
• Accurately crosscheck and confirm payroll and reimbursements of clients’ employees
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Preferred Qualifications

Fluency in Mandarin Chinese is a plus

Benefits

• Unlimited holidays (but sorry, you cannot cash out)
• Flexible working hours
• Laptop buy-back policy
• Seasonal bonus