Account Manager

Summary

Join Smile Digital Health, a leading health data platform company, as an Account Manager! In this role, you will build and maintain strong relationships with key clients, ensuring client satisfaction and driving account growth. You will collaborate with internal teams, develop strategic proposals, and present insightful business reviews. This position requires strong communication, problem-solving, and negotiation skills, along with experience in account management within the healthcare technology industry. Smile Digital Health offers a remote work environment, flexible time off, competitive salary and benefits, and professional development opportunities.

Requirements

• 3+ years of experience in account management, consultation, similar client/customer facing consulting role and/or project management
• Post-secondary education in business management or other similarly relevant fields
• Experience delivering client-focused solutions based on customer needs as well as business goals and objectives
• Previously demonstrated experience in consulting with varying levels of organizations including executives
• Exceptional critical thinking and strategic solutions based problem solving skills
• Strong negotiating skills, with the ability to prioritize, multi-task and work under pressure
• Excellent and clear written and verbal communication skills

Responsibilities

• Build strong and sustainable relationships with varying levels of the client group(s) to develop a deep understanding of business goals and objectives to ensure expectations are met and proactively identify opportunities for contract growth
• Collaborate with cross-functional teams to ensure clear understanding of client expectations and ensure deliverables are met in a timely manner
• Support the development of strategic proposals to ensure all opportunities are reviewed and considered
• Develop and present insightful business reviews for the client’s program performance that align with their strategic initiatives
• Review regular sales, end user performance and upcoming requirements to develop plans with cross-functional teams to deliver contract growth
• Proactively prioritize sales and retention discussions with client(s)
• Maintain in-depth knowledge of Smile Digital Health’s solution offerings, target customers, and product capabilities
• Comply with the privacy, security and confidentiality policies

Preferred Qualifications

• Experience in the healthcare technology industry
• Bilingual French

Benefits

• Remote Work Environment
• Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Employee Contribution
• Life and Disability
• Employee Assistance Program
• FHIR Study Program and Skillsoft Learning
• Super HAPI Fun Club