Account Manager

Summary

Join SportsRecruits as an Account Manager in NYC and become the primary point of contact for existing customers. You will be responsible for managing customer happiness, closing renewals and expansions, developing up-selling strategies, collaborating with Customer Success, and gathering customer feedback. This role requires 1-2 years of SaaS account management experience, experience with internal systems, and a proven ability to build strong customer relationships. SportsRecruits offers a competitive compensation package, including comprehensive medical, vision, and dental coverage, a 401(k), unlimited time off, and the option to work remotely or in their NYC office. The company prioritizes employee well-being and fosters a supportive and connected work environment.

Requirements

• 1-2 years of account management experience in a SaaS environment
• Experience leveraging, managing, and maintaining internal systems and processes to carry out high-volume work successfully
• Experience developing strategies to ensure customer adoption of the SportsRecruits technology
• Experience building trusted relationships with decision-makers and end users
• You take an active interest in opportunities to increase customer satisfaction and deepen customer relationships

Responsibilities

• Actively manage the happiness of assigned SportsRecruits customers
• Close renewal and expansion business on a monthly basis, meeting or exceeding quota
• Development of scalable strategies to successfully up-sell & renew assigned accounts
• Work with Customer Success to improve organizational adoption and expansion of our product
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas of the product and business

Preferred Qualifications

Experience coaching at the club or collegiate level is strongly preferred

Benefits

• Comprehensive medical, vision, and dental coverage
• 401(k)
• Unlimited time-off policy
• Option to work remote or in our NYC office