Account Manager

Summary

Join a cutting-edge digital marketing agency as a D2C Marketing & Advertising Account Manager! This remote, full-time position offers a competitive salary and the chance to manage a client portfolio, streamline operations, and drive business growth. You will be the primary client contact, creating weekly reports, fostering strong relationships, and supporting tailored digital strategies. The ideal candidate possesses 2+ years of experience in client-facing account management and digital marketing, proficiency in various digital tools, and exceptional communication and organizational skills. This is a long-term opportunity with a US-based company, working remotely with flexible hours.

Requirements

• 2+ years of experience in a client-facing account management role
• 2+ years in Digital Marketing. Ideally, with a marketing agency
• Proficiency in Shopify, Meta Business Suite, Google AdWords + Analytics
• Proficiency in Notion, ClickUp, Slack, Google Suite (Sheets, Slides, Docs, Drive)
• Strong client-facing experience with exceptional communication skills
• Outstanding organizational skills and project management ability
• Ability to handle client scheduling, project intake, onboarding, and other client interactions efficiently

Responsibilities

• Serve as the primary contact for clients
• Create weekly reports for client base
• Foster strong, lasting relationships with clients and ensure frequent communication
• Support our tailored digital strategies for clients, considering their unique needs
• Propose, design, and execute digital projects to boost client ROI
• Address client inquiries promptly and effectively
• Manage ongoing client projects and deliverables
• Track and manage active projects in Click-up
• Monitor and report on web and marketing performance metrics
• Maintain client communications, schedule calls
• Maintain client folders and reporting
• Update weekly reporting agendas
• Schedule calls
• Manage task completion in ClickUp and Slack by internal/external experts and Project Manager
• Sending recap emails and client comms
• Status check on reporting documents
• Support onboarding new clients
• Support onboarding new services for active clients

Preferred Qualifications

• Familiarity with additional marketing techs tools like Motion, Replo, Foreplay. Etc
• Proficiency in comprehending: Shopify, Google Analytics, Facebook Business Manager, Google Ad words, TikTok Ads, Klaviyo etc

Benefits

• Competitive salary
• This is a full-time, long-term position
• Work from home
• Monday through Friday, 8 am to 5 pm (+/- 2 hours accepted) - PST