Remote Account Manager

Summary

Join Wayfinder's growing team as an Account Manager to support partnerships in the northeast and deliver a seamless customer experience. The ideal candidate has sales experience, familiarity with K-12 education, and strong relationship-building skills.

Requirements

• Minimum of 5 years in a Sales / Fundraising / Outreach Position: We need you to have a proven track record in hustling in a high-rejection environment
• Good Relationship Builder: Your main role will be building relationships with schools and educators. You need to be able to make connections and build relationships quickly
• Familiarity with K-12 Education: You do not necessarily have to have been a classroom teacher, but have 5 to 7 years of experience working in schools
• Ability to build relationships and communicate with customers at all levels, including the ability to engage people in experiences, and training and learning opportunities
• Organized: You are going to be talking to hundreds of people from dozens of organizations. You need to be able to organize and manage all this
• Willingness to learn and adapt! Must be comfortable with ambiguity as part of the startup culture. This is a highly self-motivated role + you need to be a self-starter
• Possess a problem-solving mindset and ability to solve complex issues with a positive attitude

Responsibilities

• This is a sales-focused role with a quota for both retention and revenue
• You’ll help develop strategy and curriculum for incoming partners to reduce time to value with the Wayfinder product
• You will help develop implementation plans specific to each partner to ensure goal alignment, set measurable objectives, and ensure product adoption
• You’ll serve as a trusted advisor to key stakeholders. Lead executive business reviews, act as a point of escalation, and continually seek to drive customer value
• You will identify areas of potential cross-sell and expansion and ensure customer renewal
• You’ll proactively manage and escalate at-risk customers and ensure internal visibility and employ appropriate intervention tactics for accounts at risk of churn
• You’ll partner with sales to provide consultative pre-sales implementation support
• You’ll develop and maintain expertise across all products and services
• You’ll act as a strong customer advocate across all areas of the business. Share feedback internally to continuously improve the customer experience
• You’ll collaborate across the team to ensure sharing and adoption of best practices, with a commitment to process improvements and consistency in product implementation

Benefits

• Stock Equity: Ownership in a fast-growing venture-backed company
• 401k: We care about your ability to save for your future
• Family Focus: Parental leave and flexibility for families
• Time Off: Flexible vacation policy to encourage people to get out and see the world
• Healthcare: Company Sponsored Medical, Dental, Vision, Long-Term Disability, and Basic Life policies
• Goodies: An Office Buildout Stipend to purchase whatever hardware and software you need to get the job done, as well as a monthly stipend for Wellness, Personal Development, or other office necessities
• Team Fun: Regularly scheduled events, annual retreat, and celebrations
• Learning: Learning & Development Opportunities to grow your skills and career
• Great team: Working with fun, hard-working, kind people committed to making a difference!
• Flexible culture: We are results-focused. We don’t work at the office every day