Account Manager I

Summary

Join Weedmaps as an Account Manager I and drive client growth and satisfaction. You will be responsible for managing a book of business, exceeding revenue and retention goals, providing clients with insights and recommendations, and collaborating with account executives. Your duties will include client training, conducting business reviews, maintaining client data, and proactively communicating billing updates. This role requires a BS/BA degree or equivalent experience, at least one year of experience in digital sales or account management, and a proven track record of meeting targets. The ideal candidate will be data-oriented, customer-centric, and comfortable presenting to clients. Weedmaps offers a competitive salary, comprehensive benefits, and a supportive work environment.

Requirements

• BS / BA Degree or equivalent experience
• Minimum 1 year of experience in digital sales or account management; client/customer facing role
• Proven track record of hitting goals and revenue targets
• Data-oriented, analytical sales approach
• Customer-centric and an eager relationship builder, with the ability to share feedback with customers to drive positive long-term relationship momentum (and not always just to appease in the moment)
• Confidence in presenting to clients (onsite or on phone) to influence credibly and effectively
• Comfort with and ability to operate at an accelerated, iterative pace in a dynamic environment
• Strong planning and organizational skills with a clear attention to detail and process oriented

Responsibilities

• Manage a book of business where revenue & retention goals are met and exceeded
• Based on the client & market data, provide insights & recommendations to your clients on how to grow their business with Weedmaps marketing solutions
• Collaborate with your assigned Account Executive(s) on the best path to drive more value for your shared clients & enter opportunities in CRM for management visibility
• Increase your client’s proficiency & usage of the Weedmaps platform through your training
• Conduct regular business reviews, sales presentations, product demonstrations
• Be the steward of your client data hygiene by updating & maintaining the CRM (or any other designated locations) on your calls, meetings, contact info, current license, and up to date on billing payments
• Proactively communicate billing updates to drive collection efforts as necessary
• Relay feedback from clients to improve our products and process to increase client success

Preferred Qualifications

Experience in the cannabis industry

Benefits

• Physical Health benefits: Medical, Dental & Vision: Employee - employer paid premium 100%
• Company contribution to a HSA when electing the High Deductible Health Plan
• For plans that offer coverage to your dependents, you pay a small contribution
• Mental Health benefits: Free access to CALM app for employees and dependents
• Employee Training
• Mental Health seminars and Q&A sessions
• Basic Life & AD&D - employer paid 1x salary up to $250,000
• 401(k) Retirement Plan (with employer match contribution)
• Generous PTO, Paid Sick Leave, and Company Holidays
• Supplemental, voluntary benefits
• Student Loan Repayment/529 Education Savings - including a company contribution
• FSA (Medical, Dependent, Transit and Parking)
• Voluntary Life and AD&D Insurance
• Critical Illness Insurance
• Accident Insurance
• Short- and Long-term Disability Insurance
• Pet Insurance
• Family planning/fertility
• Identity theft protection
• Legal access to a network of attorneys
• Paid parental leave
• Generous PTO and company holidays
• Numerous opportunities and tools to learn and grow your professional skills
• Endless opportunities to network and connect with other Weedmappers through speaker series, Employee Resource Groups, happy hours, team celebrations, game nights, and much more!