Breakthrough is hiring a
Client Onboarding Specialist, Remote - United States

Summary

The Onboarding Specialist role at Breakthrough involves training, educating, and motivating new customers for their managed service products. The position requires creating a tailored curriculum, providing detailed follow-up on the process, maintaining strong relationships with customers to ensure they achieve their goals, and identifying efficiency gains and optimization opportunities.

Requirements

• 2+ years within a Customer Success organization (preferably SaaS)
• You have experience working with SMB customers or within a SMB

Responsibilities

• Onboarding: This position is primarily responsible for the onboarding of new customers for Breakthrough’s managed service products
• Training: Each new customer goes through an extensive training process that includes training on Breakthroughs software and products as well adopting new soft-skills to maximize value. The Onboarding Specialist will be responsible for hosting these trainings and focusing on the why and the how of each role involved in the customer’s program
• Communication: Internal communication with the team will be a crucial responsibility of this role to retain and drive revenue. External communication will include maintaining and elevating our standards of superior customer service, presenting digital advertising information in an easy-to-understand format
• Troubleshooting: When problems arise, it will be necessary to perform troubleshooting steps to ensure that issues are properly resolved. Also, it will be part of your responsibility to document best practices so if the same issue arises in the future the team is better prepared to handle it

Benefits

• Completely virtual. We don’t have an office (and never have)
• We have an amazing team of incredibly driven people who are constantly learning, growing, and encouraging one another
• Amazing benefits, including healthcare, matching 401K, and shares in our employee stock ownership trust
• Work life balance environment - we care that you are personally and professionally taken care of