Bazaarvoice is hiring a
Client Success Associate

Summary

The job description is for a Client Success Associate at Bazaarvoice's Content & Creators team. The role involves managing a portfolio of accounts, advising clients on strategies to maximize the value of their Bazaarvoice Social Commerce solution, and partnering with clients to achieve their business goals.

Responsibilities

• Advise clients on strategies to maximize the value of their Bazaarvoice Social Commerce solution
• Execute high-value activities and manage client lifecycle across a portfolio using productivity tools (Salesforce, Gainsight, etc.)
• Discover and influence client’s internal success metrics, ensuring they know how to achieve and measure those results
• Help key stakeholders understand the value they are receiving from Bazaarvoice
• Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes
• Promote new feature adoption to enhance client satisfaction and program performance
• Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions
• Observe and track trends across portfolio to develop best practices
• Develop a deep understanding of social commerce and creator marketing and serve as a subject matter expert across social channels and strategies (IG, TikTok, Pinterest, etc.)