Maple is hiring a
Client Success Associate

Summary

The job is for a Bilingual Client Success Associate at Maple, a fast-growing health tech company offering virtual care services. The role involves supporting clients, building relationships, and maximizing client satisfaction and program performance. The ideal candidate has a Bachelor’s degree in Business, Marketing, Communications, or a related field, paired with at least three years of working experience, including client-facing experience.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field
• At least three years of working experience, including client-facing experience

Responsibilities

• Support the end-to-end client journey, from initial onboarding to ongoing account management
• Cultivate lasting relationships built on trust and mutual understanding with clients
• Facilitate user enablement, conduct account reviews, and identify upsell opportunities

Benefits

• Health and dental benefits
• Insurance: life insurance, critical illness and disability insurance
• Dedicated Health Spending Account
• Dedicated Wellness Budget
• Maple Coverage: unlimited access to Maple for primary care, therapy consultations
• Paid Health Days: 10 days for health-related reasons or healthcare appointments
• Pregnancy and Parental Leave: Supplemental Unemployment Benefit based on eligibility
• Professional Development Budget