Commercial Contract Manager

Summary

Join Twilio as their next Commercial Contracts Manager, supporting the Global Procurement organization across various spending categories. You will review and vet legal support requests, advancing them to deal closure. This role involves advising, drafting, and negotiating a variety of contracts, including technology, professional services, and data contracts. You will independently negotiate MSAs, SOWs, and NDAs, and serve as a point of contact for commercial contracts-related education and guidance. The position requires a bachelor's degree, 7+ years of experience in contract management, and proficiency in various contracting tools. Twilio offers a remote-first work environment and various benefits.

Requirements

• A bachelor’s degree
• 7+ years of experience as a Contracts Manager, Contracts Specialist, or Contracts Paralegal, which includes exposure and proficiency drafting and negotiating MSAs, SOWs and NDAs across various categories of spend
• Experience using commercial contracting tools, including Agiloft CLM, Ironclad CLM, Microsoft Office Suite, Google Suite, Oracle ERP, ServiceNow, OneTrust, DocuSign, and Adobe Acrobat Pro
• Outstanding communication skills, both written and verbal, and strong attention to detail with a customer-first attitude
• Be a process-minded and oriented professional
• Ability to work in a fast-paced and ever-changing environment with minimal supervision

Responsibilities

• Advise, draft and negotiate a variety of: (a) technology contracts, including software-as-a-service (SaaS) agreements, IT services agreements and software licenses; (b) professional services, consulting services and business process outsourcing contracts; (c) commercial agreements, including supply/purchase contracts, services agreements and non-disclosure agreements; and (d) data contracts, including hosting agreements, data processing agreements, data security agreements, etc
• Independently negotiate MSAs, SOWs and NDAs on Twilio’s template and vendor’s template
• Draft and negotiate non-standard contractual terms and language from scratch into MSAs and SOWs
• Be an operational expert on Twilio’s Global Procurement contracting processes
• Serve as a point of contact to provide commercial contracts-related education and process guidance to your Global Procurement clients
• Contribute to your knowledge and learnings from novel situations to the Global Procurement Playbook
• Provide support on a variety of ad-hoc operational projects and tasks
• Develop, assist and provide training and enablement resources to Global Procurement clients

Preferred Qualifications

• Experience supporting the contracting process for a Global Procurement organization (or sales organization) at a high growth technology company
• Experience creating and managing process documentation and policies
• Privacy certification (e.g., CIPP/US, CIPM, etc.)
• Good sense of humor, disdain for drama, interest for learning new things, and desire to get things done

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Twilio’s equity plan
• Corporate bonus plan