Naked Wines is hiring a
Customer Service Agent

Summary

Naked Wines is hiring Seasonal Customer Happiness Team Agents for a remote position within Kansas, California, or Colorado from September 2024 to January 2025. The role involves providing exceptional customer service and requires strong written and verbal communication skills, previous customer service experience, eligibility to work in the US, and ability to work specific shifts.

Requirements

• Love being on the phone and computer most of the day
• Must be 21 years of age or older
• Must be able to take phone calls from customers while working remotely
• Previous customer service experience, preferably from a call center-like environment
• Must be eligible on your own to work in the US to qualify. An employer-sponsored work visa is not currently available for this role
• Must be able to work either a Tuesday-Saturday shift or Sunday-Thursday- 8-5 PST on weekends and 9-6 PST on weekdays

Responsibilities

• Keep up with a fast-paced contact center
• Maintain 90% or higher 5-star customer ratings
• Help customers through written and verbal communication channels such as email, phone, and live chat
• Be reliable and consistently show up for your shift on time and give it your all

Preferred Qualifications

• Have exceptional verbal and written communication skills
• Naturally, go out of your way to help others
• Feel good about yourself when you can turn someone’s day around
• Are open to change and to new or evolving processes in a fast-moving environment
• Cringe whenever you witness bad customer service
• Have experience in a call center-like environment
• Already love wine or are interested in learning more about it
• Are smart but humble

Benefits

• Compensation: $18.50/hour
• Fully remote position, we provide all the equipment
• Health, Dental, and Vision Insurance - 90% employee coverage, 60% dependent coverage. Eligible Day 1
• 48 hours of sick time
• Wine allowance - $50 a month towards your Nakedwines.com account
• Gym contribution - Up to $25 a month towards a gym membership
• Friendly, supportive, and trustworthy coworkers who will quickly become your friends!