The Credit Pros is hiring a
Customer Service Agents, Remote - Philippines
Summary
The job is a full-time remote customer service agent role at The Credit Pros, a national leader in credit repair. The employee will provide phone-based support to customers from home and help resolve and escalate product & platform issues and answer account and billing questions.
Requirements
- Dedicated home workspace needed
- Comfortable working remotely in Eastern Time Zone for 08 hour shift with 30 mins unpaid lunch and two 15 mins paid breaks
- Availability for Monday to Friday from 10:00 AM to 07:00 PM ET
- 1-2 years' experience of customer services in B2C focused financial and banking services industry
- Knowledge of the United States credit industry including credit cards, line of credit, personal loans
- Customer first orientation and being empathetic to their needs
- Excellent communication skills and solution-oriented mindset
- Hunger to learn and equip self with TCP’s technological suite
Responsibilities
- Respond to customer inquiries and requests over the phone, email and chat based on SOPs
- Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations
- Escalate and distribute customer issues to relevant departments as per guidelines
- Record, review and follow-up on requests and resolutions
- Investigate and research solutions
- Update customer records during conversations
- Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy
Preferred Qualifications
Comfort working remotely in Eastern Time Zone for an 8 hour shift
Benefits
- An opportunity to become a part of leading US based credit repair service provider
- Fulltime-Permanent role
- 100% Remote Work + Great Work Environment
- Base Salary: $4/hr
- Employee development, Management training, coaching & upskilling
- Flexible Accruing Paid Time Off
- Company Holidays
- Birthday Time Off
- Eligible for health benefits after one (01) year of association
This job is filled or no longer available
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