Binance is hiring a
Customer Service Representative, Remote - Socialist Republic of Vietnam
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Customer Service Representative
🏢 Binance
💵 ~$60k-$70k
📍Socialist Republic of Vietnam
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Summary
The job is for a Customer Service role at Binance, a leading global blockchain ecosystem and cryptocurrency infrastructure provider. The role involves handling customer enquiries, complaints, and identification approval processes in Korean and English via ticketing system, live chat/phone call.
Requirements
- College diploma or above
- Proficient in English & Korean
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply
- High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation
- Passionate for customer service industry and can accept to work under different work shifts, including night shift
Responsibilities
- Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers
- Handle customer enquiries, advices and suggestions via email or online tools
- Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation
- Handle customer complaints, any special cases or ad hoc tasks
Benefits
- Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
- Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
- Tackle fast-paced, challenging and unique projects
- Work in a truly global organization, with international teams and a flat organizational structure
- Competitive salary and benefits
- Flexible working hours, remote-first, and casual work attire
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