Colibri Group is hiring a
Customer Service Representative, Remote - United States

Summary

As a Customer Service Representative at Colibri, you will handle a variety of customer service call types while building relationships with customers and providing technical support. You will need a high school diploma or equivalent, proficiency in Microsoft Office, and 2 years of Customer Service experience. Additional preferred requirements include 1 year of call center support experience and 1 year of technical support experience. Colibri offers benefits such as 401(k) matching, health, dental & vision insurance, 20 days of PTO, 9 paid holidays, paid 2-week training, maternity leave, bonus incentives monthly and quarterly, an Employee Assistance Program, professional education coursework, tuition reimbursement, and 3 floating holidays.

Requirements

• High school diploma or equivalent
• Proficiency in Microsoft Office
• 2 years of Customer Service experience required

Responsibilities

• Professional ability to build relationships with customers, while giving you the opportunity to personalize your communication
• Provide technical support and fast-paced critical thinking to anticipate our customer’s current and future needs

Preferred Qualifications

• 1 year of call center support experience preferred
• 1 year of technical support experience preferred

Benefits

• 401(k) matching
• Health, Dental & Vision Insurance
• 20 days of PTO
• 9 paid holidays
• Paid 2-week training
• Maternity leave
• Bonus incentives monthly and quarterly
• Employee Assistance Program
• Professional Education Coursework
• Tuition Reimbursement
• 3 floating holidays (prorated from when you start)