Touch Support, Inc. & SNF Back Office is hiring a
Customer Service Representative

Summary

The job is for a Customer Service Representative at Touch Support, a US-based company offering customer service to technology firms. The position is full-time, remote, and requires excellent English communication skills. The role involves resolving customer questions, assisting in onboarding, helping with technical issues, acting as a customer advocate, and increasing customer satisfaction.

Requirements

• Excellent communication skills in the English language
• Passion for working with people and helping them to get their stuff work
• Strong interest in developing a career in the IT field
• Readiness to learn at a fast pace
• Solution-oriented mindset and passion for resolving problems
• Readiness to lend a helping hand and pass on the knowledge as you grow with the company
• Ability to work in shifts (morning, afternoon, night shift). However, our schedules are quarterly-based - you wouldn’t be switching through different shifts each day but would keep a more stable schedule

Responsibilities

• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively
• Assist in onboarding, educating, and supporting our customers through their journey
• Help and guide our customers with technical and billing-related questions
• Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing

Benefits

• Work from home
• Learning opportunities
• The promotional path is clearly defined, and you will know what’s required to achieve the next step in your career
• If you are more interested in the IT Support position and would like to develop your career in the IT field, we are offering that as well!
• You will be able to further your development with valuable certifications paid for by the company
• A young and friendly international team!