Touch Support, Inc. & SNF Back Office is hiring a
Customer Service Representative, Remote - Worldwide
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Customer Service Representative closed
🏢 Touch Support, Inc. & SNF Back Office
💵 $20k-$35k
📍Worldwide
Summary
The job is for a Customer Service Representative at Touch Support, a US-based company providing customer service to various technology firms. The position is a work-from-home role, open to applicants from Costa Rica.
Requirements
- Excellent communication skills in the English language
- Passion for working with people and helping them to get their stuff work
- Strong interest in developing a career in the IT field
- Readiness to learn at a fast pace
- Solution-oriented mindset and passion for resolving problems
- Ability to work in shifts (morning, afternoon, night shift)
Responsibilities
- Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively
- Assist in onboarding, educating, and supporting our customers through their journey
- Help and guide our customers with technical and billing-related questions
- Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
Benefits
- Work from home
- Learning from scratch
- The promotional path is clearly defined, and you will know what’s required to achieve the next step in your career
- If you are more interested in the IT Support position and would like to develop your career in the IT field, we are offering that as well!
- You will be able to further your development with valuable certifications paid for by the company
- A young and friendly international team!
This job is filled or no longer available
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