Touch Support, Inc. & SNF Back Office is hiring a
Customer Service Representative, Remote - Worldwide
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Customer Service Representative
🏢 Touch Support, Inc. & SNF Back Office
💵 $24k-$35k
📍Worldwide
Please let Touch Support, Inc. & SNF Back Office know you found this job on JobsCollider. Thanks! 🙏
Summary
The job is for a Customer Service Representative at Touch Support, a US-based company that provides customer service to technology firms. The position is full-time, remote, and requires excellent English communication skills. The role involves resolving customer questions, assisting in onboarding, educating, and supporting customers, helping with technical and billing-related questions, acting as a customer advocate, and increasing customer satisfaction.
Requirements
- Excellent communication skills in the English language
- Passion for working with people and helping them to get their stuff work
- Strong interest in developing a career in the IT field
- Readiness to learn at a fast pace
- Solution-oriented mindset and passion for resolving problems
- Readiness to lend a helping hand and pass on the knowledge as you grow with the company
- Ability to work in shifts (morning, afternoon, night shift)
Responsibilities
- Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively
- Assist in onboarding, educating, and supporting our customers through their journey
- Help and guide our customers with technical and billing-related questions
- Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
Benefits
- Work from home
- Learning opportunities
- A clearly defined promotional path
- Potential for IT Support career development
- Valuable certifications paid by the company
- Being part of an international team
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Please let Touch Support, Inc. & SNF Back Office know you found this job on JobsCollider. Thanks! 🙏