Touch Support, Inc. & SNF Back Office is hiring a
Customer Service Representative, Remote - Worldwide
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Customer Service Representative
🏢 Touch Support, Inc. & SNF Back Office
💵 ~$24k-$27k
📍Worldwide
Please let Touch Support, Inc. & SNF Back Office know you found this job on JobsCollider. Thanks! 🙏
Summary
The job is for a Customer Service Representative at Touch Support, a US-based company providing customer service to various technology firms. The role is a work-from-home position, open to applicants from the Dominican Republic. Requirements include excellent English communication skills, passion for helping people, interest in IT, fast learning ability, solution-oriented mindset, and flexibility to work in shifts.
Requirements
- Excellent communication skills in the English language
- Passion for working with people and helping them to get their stuff work
- Strong interest in developing a career in the IT field
- Readiness to learn at a fast pace
- Solution-oriented mindset and passion for resolving problems
- Readiness to lend a helping hand and pass on the knowledge as you grow with the company
- Ability to work in shifts (morning, afternoon, night shift). However, our schedules are quarterly-based - you wouldn’t be switching through different shifts each day but would keep a more stable schedule
Responsibilities
- Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively
- Assist in onboarding, educating, and supporting our customers through their journey
- Help and guide our customers with technical and billing-related questions
- Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
Benefits
- Work from home
- Learning from scratch
- The promotional path is clearly defined, and you will know what’s required to achieve the next step in your career
- If you are more interested in the IT Support position and would like to develop your career in the IT field, we are offering that as well!
- You will be able to further your development with valuable certifications paid for by the company
- A young and friendly international team! Even though we work from home, our team is firmly connected at any given moment to ensure everyone feels a part of the team
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Please let Touch Support, Inc. & SNF Back Office know you found this job on JobsCollider. Thanks! 🙏