Touch Support, Inc. & SNF Back Office is hiring a
Customer Service Representative, Remote - Worldwide

Summary

The job is for a Customer Service Representative at Touch Support, a US-based company providing customer service to various technology firms. The role is a work-from-home position, open to applicants from the Dominican Republic. Requirements include excellent English communication skills, passion for helping people, interest in IT, fast learning ability, solution-oriented mindset, and flexibility to work in shifts.

Requirements

• Excellent communication skills in the English language
• Passion for working with people and helping them to get their stuff work
• Strong interest in developing a career in the IT field
• Readiness to learn at a fast pace
• Solution-oriented mindset and passion for resolving problems
• Readiness to lend a helping hand and pass on the knowledge as you grow with the company
• Ability to work in shifts (morning, afternoon, night shift). However, our schedules are quarterly-based - you wouldn’t be switching through different shifts each day but would keep a more stable schedule

Responsibilities

• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively
• Assist in onboarding, educating, and supporting our customers through their journey
• Help and guide our customers with technical and billing-related questions
• Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing

Benefits

• Work from home
• Learning from scratch
• The promotional path is clearly defined, and you will know what’s required to achieve the next step in your career
• If you are more interested in the IT Support position and would like to develop your career in the IT field, we are offering that as well!
• You will be able to further your development with valuable certifications paid for by the company
• A young and friendly international team! Even though we work from home, our team is firmly connected at any given moment to ensure everyone feels a part of the team