Actian is hiring a
Customer Success Engineer, Remote - United Kingdom

Summary

The job is a Customer Success Engineer role at Actian, responsible for managing customers through the Actian Avalanche adoption lifecycle and providing ongoing consultations. The role requires 3+ years of experience in a customer success or technical account management role, preferably in an enterprise SaaS environment.

Requirements

• 3+ years in a customer success or technical account management role, preferably in an enterprise SaaS environment
• Proven ability to drive projects, collaborate with customers, and manage expectations
• Exceptional interpersonal skills with a broad range of external and internal teams
• Ability to work on multiple projects at one time, prioritizing tasks to meet critical and sometimes changing deadlines in a startup-like environment
• Bachelor’s degree in a related field or equivalent years of relevant experience required

Responsibilities

• Manage customers through the Actian Avalanche adoption lifecycle and provide ongoing consultations about its use
• Develop an in-depth understanding of each customer’s initiatives to support their business goals based on their unique use cases and success criteria
• Proactively develop strong relationships with customers as their trusted advisor throughout their entire lifecycle to create customer champions
• Lead Quarterly Business Reviews to consult on strategic initiatives, provide guidance on program strategy, and review training metrics
• Holistically monitor customer health, product, support, services, and satisfaction
• Ensure that all customer requests, support questions, issues, product, and company feedback are effectively managed and timely answered
• Maintain effective communication with sales, support teams, cloud operations, engineering leaders, etc. assuring responsible parties are following up on issues and concerns with our clients

Benefits

• A success-oriented compensation package
• Participation in our Company Social Responsibility (CSR) matching program, allowing you to make a positive impact
• Achieve work-life balance with the option of working from the comfort of your home with flexible hours
• Access to a Wellness, Sport & Meditation App to support your physical and mental well-being
• A Buddy Onboarding Program to help you seamlessly integrate into our team
• Top-notch work equipment to empower you in your role
• Opportunities for work and travel within an international environment, broadening your horizons
• Engage with colleagues through team events, trade fairs, and seasonal on-site company parties
• Experience a workplace that offers great teams, exciting challenges, and a fun atmosphere