Actian is hiring a
Customer Success Engineer, Remote - United Kingdom
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Customer Success Engineer
🏢 Actian
💵 ~$38k-$44k
📍United Kingdom
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Summary
The job is a Customer Success Engineer role at Actian, responsible for managing customers through the Actian Avalanche adoption lifecycle and providing ongoing consultations. The role requires 3+ years of experience in a customer success or technical account management role, preferably in an enterprise SaaS environment.
Requirements
- 3+ years in a customer success or technical account management role, preferably in an enterprise SaaS environment
- Proven ability to drive projects, collaborate with customers, and manage expectations
- Exceptional interpersonal skills with a broad range of external and internal teams
- Ability to work on multiple projects at one time, prioritizing tasks to meet critical and sometimes changing deadlines in a startup-like environment
- Bachelor’s degree in a related field or equivalent years of relevant experience required
Responsibilities
- Manage customers through the Actian Avalanche adoption lifecycle and provide ongoing consultations about its use
- Develop an in-depth understanding of each customer’s initiatives to support their business goals based on their unique use cases and success criteria
- Proactively develop strong relationships with customers as their trusted advisor throughout their entire lifecycle to create customer champions
- Lead Quarterly Business Reviews to consult on strategic initiatives, provide guidance on program strategy, and review training metrics
- Holistically monitor customer health, product, support, services, and satisfaction
- Ensure that all customer requests, support questions, issues, product, and company feedback are effectively managed and timely answered
- Maintain effective communication with sales, support teams, cloud operations, engineering leaders, etc. assuring responsible parties are following up on issues and concerns with our clients
Benefits
- A success-oriented compensation package
- Participation in our Company Social Responsibility (CSR) matching program, allowing you to make a positive impact
- Achieve work-life balance with the option of working from the comfort of your home with flexible hours
- Access to a Wellness, Sport & Meditation App to support your physical and mental well-being
- A Buddy Onboarding Program to help you seamlessly integrate into our team
- Top-notch work equipment to empower you in your role
- Opportunities for work and travel within an international environment, broadening your horizons
- Engage with colleagues through team events, trade fairs, and seasonal on-site company parties
- Experience a workplace that offers great teams, exciting challenges, and a fun atmosphere
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Please let Actian know you found this job on JobsCollider. Thanks! 🙏