Brevo is hiring a
Customer Success Engineer

Summary

The job description is for a Customer Success Engineer at Brevo's Paris office. The role involves managing technical portfolios, resolving sophisticated technical issues, educating clients, and collaborating with various teams. The company offers benefits such as meal vouchers, health insurance, RTT, global company offsite, work's council benefits, social and green committees, wellness programs, referral program, second parent leave, kids leave, English and French classes, budget for workspace at home, modern office with amenities, relocation package and visa sponsorship for international talents, sustainable mobility package, and more.

Requirements

• Fluent in French and English
• At least 3+ years experience in Pre Sales, Technical Account Manager, or similar role preferably in a SaaS company
• Experience working with RESTful technology and APIs
• Advanced knowledge in troubleshooting REST APIs and applications
• Skills in fixing network connectivity issues are a plus
• Strong ability to understand, manage and drive customers' needs and strategy
• Proven track record of sustained target achievement
• Excellent presentation, written and oral communication skills
• Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
• Data-driven & team-player

Responsibilities

• Manage portfolio of new and existing clients from onboarding to renewal and drive adoption of Brevo
• Identify development and growth opportunities within the portfolio
• Set up critical goals/KPIs for clients
• Be Brevo’s expert and proactively monitor client's KPIs to drive adoption & value
• Educate your client by delivering demo and training of Brevo's product
• Collaborate closely with the Sales and Customer Care teams on a day-to-day basis to solve customers' problems and help them reach their objectives
• Be the voice of the customer to the Product and Marketing team

Benefits

• A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
• Brevo offers an Ownership Plan, which is inspired by ESOP or stock programs. This way, you will participate in the event of financial success with a considerable bonus
• Meal vouchers - Swile (12,5 € per day)
• Excellent private health care, of which 70% is covered by the company
• RTT
• Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
• Work's council benefits (Leeto)
• Social and green committees to take care of environmental and social matters
• Several services related to prevention, health and personal and professional well-being on Welii platform
• Very competitive referral program
• Second parent leave: 1 month of fully paid leave
• Kids leave: additional time off if your children are sick and need you
• English and French classes, and over 155000 courses available on Udemy
• Budget to support your workspace at home
• A modern office in a central location with free fruits, drinks & lots of fun activities
• Relocation package and visa sponsorship for international talents
• Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike