CARTO is hiring a
Customer Success Engineer

Summary

The job is for a Support Engineer at CARTO, a cloud-based location intelligence platform. The role involves delivering results through customer lifecycle phases, maintaining high levels of engagement, identifying opportunities for expansion, and establishing trusted advisor relationships with strategic customers. The ideal candidate has 4+ years of enterprise customer-facing experience, technical foundation, and business savvy.

Requirements

• 4+ years of enterprise customer-facing customer success, SaaS account management, or strategic consulting, with a strong technical foundation and business savvy
• At least one of the following: GIS knowledge, technical background, experience managing complex data products or cloud infrastructures
• The ability to speak to C-level stakeholders comfortably
• The skills to lead technical conversations
• The skills to use data, CARTO products, and your technical skills to develop proofs-of-concept and advise on solutions
• The ability to translate complex technical messages into easy to articulate action plans
• Experience handling complex enterprise organizations and solving difficult problems
• Proven ability to develop successful collaborations, trust, and communications with executive leadership, technical and sales teams, along with technical users of the software
• Curiosity and a passion for serving customers. Ability to be diplomatic, empathetic, poised, and action-oriented when working with customers
• Excellent communication and interpersonal skills
• A strong combination of being both a team player and a detail oriented, self-starter

Responsibilities

• Deliver results through others by leading and influencing different phases of the customer lifecycle
• Maintain high levels of engagement to ensure customers see value from insights, increase adoption, and uncover new uses for CARTO’s location intelligence tools
• Identify opportunities for expansion and be a source of intelligence to drive the evolution of our products and new solutions
• Establish a trusted advisor relationship with our most strategic enterprise customers across different verticals
• Be the voice of our customers at CARTO, interfacing with Product and other teams
• Analyze and interpret data to present actionable insights (KPI´s, forecast, P&L, etc.)

Preferred Qualifications

• Familiarity with SQL and Big Data is a plus!
• Basic knowledge of javascript, HTML/CSS, and APIs
• Technical knowledge of Geo world and tools
• Excellent communication skills. Additional languages like Spanish are a plus

Benefits

• Competitive compensation
• Flexible work hours in a focused but casual environment
• Excellent benefits, including 100% medical, dental, and vision coverage for employees
• Generous time off, 401k with match, and stock options
• Growth prospects at a truly welcoming, multicultural and multilingual company
• A big vision: to help the world use location-based data to make better decisions. We believe that openness and sustainability are baked into this vision, and we’re sharing it with the world