Quantum Metric is hiring a
Customer Success Engineer

Summary

Join Quantum Metric as a remote Customer Success Engineer to support clients, manage technical details of their implementation, onboarding, adoption, and growth. This role requires fluency in Spanish and English, past experience developing or managing digital solutions, and knowledge of web technologies, analytics, front-end development, and best practices for UX/UI.

Requirements

• Fluency in Spanish and English (both written and verbal) is essential
• Past experience developing, implementing, or managing digital solutions
• Solid understanding of web technologies, analytics, front-end development, and best practices for UX/UI
• Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus
• Must exhibit proficiency in JavaScript development
• Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
• Expert knowledge of browser developer tools to test scripts & diagnose issues
• Familiarity with the page load lifecycle & techniques for performance optimization
• Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients
• Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment
• Excellent verbal and written communication skills, including presentation skills
• Socially capable and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical

Responsibilities

Help support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption, and growth

Preferred Qualifications

Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client facing roles is preferred

Benefits

• One time Home-Office Stipend - upon hire
• Monthly Business Expense Stipend
• Stock Options
• Unlimited Paid Time Off
• Flexible Schedules
• Work From Home
• Hybrid workspace solutions available through Upflex
• Calm App access
• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
• QM funded Restaurant Vouchers
• Private Medical Insurance - 100% Employer Paid, Cover for employees and family, Includes routine dental care
• The full vacation entitlement starts after an employee has been employed for six months