Remote Deal Desk Manager
at FullStory

Summary

Join our Revenue Operations team as a Deal Desk Manager and help optimize our powerful revenue engine by leveraging your exceptional analytical, financial, and negotiation skills to maximize deal profitability while ensuring compliance with company policies and procedures.

Requirements

• Experienced in deal desk operations working with Salesforce CPQ to provide end-user support, quote/contract creation, and troubleshooting of price/product rules
• Technically adept to provide comprehensive support to the sales organization resolving both systems and process inquiries and escalating to the appropriate teams as needed
• Has a strong sales operations background working directly with the sales organization initiating corrective actions to drive compliance and data accuracy
• Has demonstrated strong business and finance acumen to provide clarity within complex deals and recommendations for optimal deal structures/pricing to maximize revenue and profitability
• Strong communicator who will effectively work with both technical and non-technical stakeholders, translating complex concepts into easily understandable terms

Responsibilities

• Serve as a subject matter expert and primary point of contact for sales representatives regarding deal structuring, pricing, and contract management
• Collaborate with legal and finance teams to review and negotiate terms & conditions that protect the company's interests while meeting customer needs
• Provide guidance and ongoing training to sales teams along with documented standardized deal desk processes, policies, and best practices
• Collaborate closely with the finance department to establish and implement robust controls and processes for order processing and auditing, ensuring accuracy and compliance
• Identify and make recommendations for process improvements; assist with process design for projects such as CPQ/CLM implementation processes
• Collaborate with sales, legal, and finance teams to elicit, document, and analyze business requirements on proposed deal desk system/process changes and prioritize based on business value, complexity and feasibility

Benefits

• Autonomy and flexibility.. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter
• Benefits.. Take care of the whole you. FullStory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians
• Learning opportunities.. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy
• Productivity support.. We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up
• Team events.. Connect with fellow Fullstorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites
• Paid parental leave.. Fullstorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances
• Grow your family.. We offer a global fertility and family building benefit that encompasses all journeys to growing your family
• Bereavement leave.. Every family is different; we leave it to you to define who your family is, and support you when you need it most
• Miscarriage/Pregnancy loss leave.. Whether it is for a Fullstorian or their partner – take the time you need