Remote Director, Practice Operations

Summary

Join Ro as the Director of Practice Operations to oversee patient-facing teams, lead workforce management, and improve internal processes. You will report to the SVP, Care Delivery, and lead a team of three within the Care Delivery org.

Requirements

• Prior experience scaling operations in a fast-growing healthcare organization
• 10+ years total experience
• Must have prior functional expertise in workforce management and L&C
• Must have prior team/people management experience

Responsibilities

• Ensure seamless operational execution – including onboarding, licensing and credentialing, and workforce management - to ensure frontline teams are equipped to provide high-quality and timely patient care
• Lead workforce management – including forecasting / capacity planning, scheduling, and daily work allocation recommendation – across clinical and non-clinical teams to maintain key SLAs
• Improve internal processes and systems to keep pace as our affiliated medical practice + non-clinical teams continue to grow
• Work closely with operational stakeholders (practitioner, RN, and non-clinical team leaders) to understand their team needs
• Support team leaders with performance management processes and data
• Work closely with Ops teammates and cross-functional partners – including People, Data, Legal, Finance, and Tech – to improve the patient experience and reduce the cost of care
• Own and optimize key vendor relationships

Preferred Qualifications

Prior experience in health tech / digital health is strongly preferred

Benefits

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing