Global People Generalist Manager

Summary

Join Twilio as the next People Generalist Manager to lead a global team of People Generalists supporting HR Business Partners. You will oversee and develop this team, delivering critical HR services and partnering with HRBPs for strategic impact. The ideal candidate is a strategic problem-solver passionate about scaling global teams and improving processes. This role acts as a central link between People Generalists, HRBPs, and Centers of Excellence, ensuring seamless communication and effective HR support. You will scale the People Generalist team, leverage resources, and implement automation to increase efficiency. This remote position is based in the UK or Ireland and involves approximately 10% travel.

Requirements

• Bachelor’s degree in Human Resources, Business, or related field
• 5+ years as an HRBP or related discipline in a high-growth, fast-paced environment
• Excellent interpersonal, communication, and coaching skills with a proven ability to develop trusting relationships and influence at all levels within the organization to achieve business results
• Demonstrated experience establishing and improving programs/processes, including design, build, rollout, and adoption to users and stakeholders
• Strong organizational skills and attention to detail, with the ability to deep-dive programs and process and recommend/implement improvements in processes, systems, and workflows
• Ability to inspire, motivate, and communicate effectively, with a demonstrated interest in leadership, such as a project lead, peer mentor, or training

Responsibilities

• Lead, mentor, and develop a team of People Generalists, fostering a culture of excellence, collaboration, and growth
• Drive performance through coaching, goal setting, and regular feedback, ensuring the team possesses the skills and knowledge to support HRBP’s in a consistent and effective manner
• Serves as the primary point of contact for HRBPs and COEs, ensuring that People Generalists are aligned with organizational goals and priorities
• Act as a liaison between the HR Generalists, HRBPs, and COEs, ensuring seamless communication, alignment, and collaboration
• Oversee the team’s support in tactical HR responsibilities, such as employee inquiries, policy administration, onboarding, and offboarding processes
• Develop and execute a strategy to scale HR Generalist support to keep pace with organizational growth and changing business needs, including identifying opportunities to streamline and automate

Preferred Qualifications

• Prior program or project management experience
• Prior management experience
• Ability to influence and build effective working relationships with all levels of the organization
• Proficiency in multiple languages applicable to the region

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program