Immutable is hiring a
Head of Partner Success in China, Australia

Summary

The Head of Partner Success will lead the global Partner Success function at Immutable, a fast-growing technology company specializing in NFTs on Ethereum. The role involves growing and retaining game developer partners, contributing to the commercial strategy, and building, leading, and evolving a world-class team.

Requirements

• 8+ years of experience building global, distributed teams that work on Partner Success, Account Management, or similarly related fields in your industry
• 5+ years working with executive-level stakeholders
• 4+ years of leadership experience

Responsibilities

• Facilitate the growth and retention of games by taking ownership of partnership growth plans, and accountability for the ongoing success and retention of all managed partners on the platform
• Become a trusted advisor to partners, understanding their needs and providing guidance on launching games in web3
• Create and drive a world-class strategy for Partner Success
• Develop processes to identify upcoming hit games through data and invest heavily in building a detailed understanding of their plans to make them successful
• Share customer insights with several teams for planning, including PED, Marketing, Tokenomics, Solution Architecture, our Game Studio, Business Development and others
• Lead, mentor and inspire a team of Partner Success managers, fostering a culture of excellence, customer obsession and innovation

Preferred Qualifications

• Expertise in developer-based fields, building empathy for the developer and their needs
• Demonstrated success in surfacing and driving product enhancements and feature development to serve partners
• Strong passion for gaming + web3 - this role will be actively working on identifying opportunities with games on core game loops

Benefits

• We commit to paying globally competitive salaries and contributions & we share our products' success through Employee Stock Options. We also support our US Employees with Medical and 401K Insurance
• While we offer flexible working arrangements, we have an epic head office in the heart of Sydney and offer remote office hubs around the globe via a WeWork all-access pass
• We offer USD $500 WFH allowance to set up your home office and USD $600 per annum to put toward your internet and phone usage
• Up to USD $1,350 per annum for any classes, courses or events to support your growth and development
• Enjoy access to free online courses via Udemy
• USD $800 per year to put toward your health and wellbeing
• Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service
• Premium access to mindfulness resources, online fitness classes and discounts at major retailers through Perkbox
• New parents receive 12 weeks of paid leave in our gender-neutral offer. The birthing parent also gets an additional six weeks of leave for rest and recovery leading up to and after birth. We also offer Miscarriage Leave and extra leave for IVF treatments
• Enjoy 2 additional paid annual leave days at the end of the year and a paid day off for your birthday