Implementation Project Manager

Summary

Join EquipmentShare as an Implementation Project Manager and coordinate the installation of our Telematics solutions for internal and external customers. This role involves establishing strong customer relationships, planning and executing complex implementations, and collaborating with internal teams. You will manage multiple projects simultaneously, ensuring timely and budget-conscious delivery. Remote work is an option, and the position offers a competitive salary and benefits package. The ideal candidate possesses strong communication and project management skills, along with experience serving a large and complex customer base. Opportunities for professional development are also available.

Requirements

• Have very strong written and verbal communication skills
• Be self-motivated - doesn’t need daily management
• Have experience serving a large and complex customer base
• Possess time management and organization, advanced communication and presentation skills
• Learn and alter behaviors due to mistakes and feedback
• Be a people person, a strong communicator, collaborator and an excellent listener

Responsibilities

• Establish productive, professional relationships with key personnel in assigned customer accounts
• Be an integral part of our Implementation team, responsible for connecting our internal teams with T3 clients as we deploy T3
• Assist in installation/implementation planning with internal T3 teams and T3 customers
• Own and plan large scale, complex implementations. Coordinate people, materials, and assets simultaneously
• Own the customer relationship and ensure a successful deployment of the T3 solution and hand off to the CSA team
• Communicate with Sales and Operations leadership teams to ensure proper SLAs are being communicated to all teams and customers
• Work with customers, Telematics Installers and other stakeholders to manage installation, service and/or repair of our telematics solutions
• Work with and occasionally help lead Implementation Project Coordinators (IPCs)
• Communicate proactively with internal and external stakeholders regarding implementation/installation
• Be available to support installers by phone when they are onsite outside of standard working hours (evenings and weekends as scheduled)
• Occasionally travel to support implementations and/or team meetings
• Plan out implementations to a high degree of detail to ensure a successful implementation
• Manage multiple projects simultaneously
• Identify and manage project risks and issues
• Ensure project deliverables are completed on time and within budget
• Occasionally lead client implementation calls or meetings
• Serve as an advocate and representative of the overall EquipmentShare brand, culture and mission

Preferred Qualifications

• Have 1 year Project Management experience
• Have technology understanding of IoT
• Have experience with Hubspot and G-suite
• Have Construction / Equipment experience
• Have SaaS / Telematics / IoT Hardware experience
• Possess strong problem solving and analytical skills

Benefits

• Competitive salary
• Medical, Dental and Vision coverage for full-time employees
• 401(k) and company match
• Generous paid time off (PTO) plus company paid holidays
• Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch)
• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees
• Seasonal and year round wellness challenges
• Company sponsored events (annual family gatherings, happy hours and more)
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year
• Opportunities for career and professional development with conferences, events, seminars and continued education