Lifestyle Concierge

Summary

Join Ten Lifestyle Group as a Mandarin & Cantonese-speaking Luxury Lifestyle Manager in Hong Kong! In this role, you will provide exceptional concierge services to high-net-worth individuals, managing their requests for travel, dining, entertainment, and more. You will need excellent communication skills in Mandarin, Cantonese, and English, along with a passion for luxury lifestyle and proven experience in a similar role. The position offers a competitive salary, performance-based bonuses, remote work options within Hong Kong, and various other benefits. You will be part of a global, dynamic, and inclusive team, with opportunities for career growth and development. Apply now to embark on a rewarding career in luxury lifestyle management!

Requirements

• You MUST have excellent language skills in professional English and Mandarin, and/or Cantonese , in written and spoken (HSK K- advanced level, HSK 5 or 6)
• 2+ years experience in leisure orientated sector of business, hospitality, retail, leisure, Customer service, concierge or call center
• Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
• Strong administration skills and be able to prioritized workloads to meet strict deadlines
• Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
• Are service-oriented, flexible and able to work under pressure
• Have a positive attitude and identify with Ten Group values
• Value exceptional service and live by this motto
• Computer Literate: to a high level and proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint) ; additional software or CRM tools experience of advantage
• Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 07:00-23:00 local time, Monday to Sunday, including Public Holidays

Responsibilities

• Service our members in a polite and professional way at all times
• Design requests by telephone and email in Mandarin, Cantonese and English mainly in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing for premium cardholders, considering all the needs of the customer
• To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings
• Keep yourself up to date within all Lifestyle trends for the APAC market
• Active sale of promotions and exclusive events
• Proactively offer tailored lifestyle suggestions to your members to maximize the value they get from the service
• Research the best options to meet exceed the lifestyle requirements of the member
• Approaching your work every day with a positive, solution-oriented, and supportive attitude

Preferred Qualifications

If you have worked in Luxury Retail, Hotels and Resorts, Account Management, VIP Concierge, Luxury Travel - this could be an excellent career progression and an opportunity to work for a growing award-winning company

Benefits

• A competitive salary depending on experience, plus performance-based bonus
• Remote work arrangement (T&Cs - within Hongkong borders)
• Paid time away from work . Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
• Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards . Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts . Access to lots of great travel and entertainment discounts as our clients’ members would!