Remote Market Operations Lead

Logo of Pomelo Care

Pomelo Care

πŸ’΅ $75k-$95k
πŸ“Remote - United States

Job highlights

Summary

Join Pomelo Care as a leader to optimize clinical pod operations, improve patient outcomes, and exceed financial goals.

Requirements

  • 4+ years operations or consulting experience, ideally having worked within healthcare delivery or a high-growth startup
  • Extremely data-driven and an analytical thinker - you love digging through data to solve complex problems
  • Results-oriented operator
  • Meticulous attention to detail and highly organized
  • Comfort with ambiguity
  • Ability to work cross-functionally with clinicians and technical teams
  • Passionate about maternal and child health

Responsibilities

  • Optimize clinical pod operations to exceed financial goals and improve patient outcomes
  • Lead the operations of multiple care delivery pods, consisting of multi-specialty clinicians, outreach specialists, and support team members
  • Be accountable for pod performance, including hitting growth targets, profitability goals, and clinical outcomes metrics
  • Collaborate with marketing, population health, and clinical teams to establish regular patient engagement and outcomes goals for your care delivery pods
  • Monitor the progress of care delivery pods against established goals, identifying areas where pods are exceeding or not meeting goals
  • Analyze data and metrics to gain insights into pod performance
  • Develop and implement plans to test new ideas and processes within the pods, aiming to enhance performance and exceed goals
  • Identify opportunities to streamline and optimize processes within the pods, and provide feedback to cross-functional partners
  • Co-lead daily huddles for the clinical team alongside pod provider leads, fostering effective communication and collaboration

Benefits

  • Competitive healthcare benefits
  • Generous equity compensation
  • Unlimited vacation
  • Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

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