Remote Market Operations Lead

Summary

Join Pomelo Care as a leader to optimize clinical pod operations, improve patient outcomes, and exceed financial goals. As a north star, you will lead the operations of multiple care delivery pods, collaborate with marketing and clinical teams, and analyze data to gain insights into pod performance.

Requirements

• 4+ years operations or consulting experience, ideally having worked within healthcare delivery or a high-growth startup
• Extremely data-driven and an analytical thinker - you love digging through data to solve complex problems
• Results-oriented operator
• Meticulous attention to detail and highly organized
• Comfort with ambiguity
• Ability to work cross-functionally with clinicians and technical teams
• Passionate about maternal and child health

Responsibilities

• Optimize clinical pod operations to exceed financial goals and improve patient outcomes
• Lead the operations of multiple care delivery pods, consisting of multi-specialty clinicians, outreach specialists, and support team members
• Be accountable for pod performance, including hitting growth targets, profitability goals, and clinical outcomes metrics
• Collaborate with marketing, population health, and clinical teams to establish regular patient engagement and outcomes goals for your care delivery pods
• Monitor the progress of care delivery pods against established goals, identifying areas where pods are exceeding or not meeting goals
• Analyze data and metrics to gain insights into pod performance
• Develop and implement plans to test new ideas and processes within the pods, aiming to enhance performance and exceed goals
• Identify opportunities to streamline and optimize processes within the pods, and provide feedback to cross-functional partners
• Co-lead daily huddles for the clinical team alongside pod provider leads, fostering effective communication and collaboration

Benefits

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)