Pomelo Care is hiring a
Market Operations Lead

Summary

The Operations Lead role at Pomelo Care is responsible for optimizing clinical pod operations to exceed financial goals and improve patient outcomes. The role requires 4+ years of operations or consulting experience, ideally within healthcare delivery or a high-growth startup. The company offers competitive healthcare benefits, generous equity compensation, unlimited vacation, and membership in the First Round Network.

Requirements

• 4+ years operations or consulting experience
• Extremely data-driven and an analytical thinker
• Results-oriented operator
• Meticulous attention to detail and highly organized
• Comfort with ambiguity
• Ability to work cross-functionally with clinicians and technical teams
• Passionate about maternal and child health

Responsibilities

• Optimize clinical pod operations to exceed financial goals and improve patient outcomes
• Lead the operations of multiple care delivery pods
• Be accountable for pod performance, including hitting growth targets, profitability goals, and clinical outcomes metrics
• Collaborate with marketing, population health, and clinical teams to establish regular patient engagement and outcomes goals for your care delivery pods
• Monitor the progress of care delivery pods against established goals, identifying areas where pods are exceeding or not meeting goals
• Analyze data and metrics to gain insights into pod performance
• Develop and implement plans to test new ideas and processes within the pods, aiming to enhance performance and exceed goals
• Identify opportunities to streamline and optimize processes within the pods, and provide feedback to cross-functional partners

Benefits

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation
• Membership in the First Round Network