Product Manager - Administration and Reseller Experiences

Summary

Join Vonage as a Product Manager and play a pivotal role in enhancing the administration and reseller aspects of our CCaaS and Business Communication product. You will empower internal teams and the reseller community by delivering intuitive self-service and marketplace capabilities. This role involves defining permissions, ensuring seamless authorization, and efficient internal provisioning. You will work closely with stakeholders, monitor industry trends, and define the strategic direction for administration and reseller experiences. Success in this role requires collaboration with various teams to ensure delivery excellence and effective go-to-market strategies. The position offers the opportunity to contribute to a company revolutionizing customer and employee engagement.

Requirements

• A strong drive to learn, grow, and tackle challenging domains within product management
• At least 3 years of experience in product management or a related field (e.g., software engineering)
• Familiarity with marketplace and self-service product paradigms
• Experience with permissions, authorization, and internal provisioning systems
• Proven ability to balance the needs of existing users with opportunities for innovation
• Excellent written and verbal communication skills and a collaborative mindset
• Fluency in English

Responsibilities

• Own the development and continuous improvement of marketplace and self-service capabilities within the CCaaS product
• Enhance internal provisioning and account management functionalities to ensure a streamlined administration experience
• Define and implement permissions and authorization models for both CCaaS and Business Communication users
• Develop and refine capabilities that empower our reseller community to market and effectively support the Vonage Contact Centre product
• Collaborate with reseller partners to gather insights and translate their needs into actionable product enhancements
• Create tools and processes that simplify reseller onboarding, training, and ongoing engagement
• Work closely with internal stakeholders and external partners to understand the evolving needs of administration and reseller users
• Monitor industry trends and competitor offerings to keep our product suite competitive and forward-thinking
• Balance new feature development with maintaining a seamless experience for existing users
• Define the strategic direction for administration and reseller experiences, aligning with overall business goals
• Gather and prioritize requirements from cross-functional teams, ensuring that both technical feasibility and market demand are met
• Collaborate with engineering, design, and quality assurance teams to ensure delivery excellence
• Partner with Marketing, Sales, and Customer Success to develop effective go-to-market strategies
• Support the creation of product collateral such as FAQs, user guides, and training materials
• Represent the product at industry events, webinars, and reseller meetings to drive adoption and awareness

Preferred Qualifications

• Domain expertise in CCaaS or UCaaS is a benefit
• Experience working on administration or reseller capabilities is a plus
• The position can be carried-out remotely from anywhere in Poland, however living close to Wrocław is a plus

Benefits

• Unlimited Discretionary Time Off
• Private Medical Insurance with the option to add dependents at your own cost
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Polish Language Classes for non-native speakers
• Lunch and Learn Sessions
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Reimbursement for the costs of prescription glasses
• Maternity and Paternity Leave