Product Marketing Manager, Voice and Email

Summary

Join Ada, an AI customer service company, as a Product Marketing Manager for Voice and Email. You will play a critical role in shaping how Ada's Voice AI and Email AI solutions are positioned and adopted across enterprise customer service organizations. Drive go-to-market success by crafting differentiated messaging, launching new capabilities, and enabling customer-facing teams. Leverage your understanding of CCaaS and CX to ensure Ada's offerings meet the needs of modern customer service organizations. This role requires 5+ years of B2B SaaS product marketing experience in the enterprise segment, ideally within CCaaS, CX, contact center technology, or AI-driven customer support. You will be responsible for delivering product positioning and messaging, leading go-to-market efforts, and empowering sales and CX teams with tailored collateral. The salary range is $100,000 - $140,000 CAD.

Requirements

• 5+ years of B2B SaaS product marketing experience, ideally within the enterprise segment and in domains like CCaaS, CX, contact center technology, or AI-driven customer support
• Proven track record working across cross-functional workstreams including product management, marketing, customer success, and revenue teams
• Experience bringing technical products to market and enabling internal teams with clear, compelling messaging and tools
• Customer-centric, data-driven mindset with exceptional verbal and written communication skills
• A compelling storyteller with a strategic, analytical approach and the ability to confidently present at conferences, webinars, and customer meetings
• Highly organized with the ability to prioritize multiple concurrent projects, all while maintaining a high bar for quality and execution

Responsibilities

• Deliver differentiated product positioning and messaging tailored for the Voice AI and Email AI markets - grounded in competitive intelligence and customer insights - used across web content, sales decks, demo scripts, and campaigns
• Lead cross-functional go-to-market efforts for new voice and email product capabilities, driving launch execution and post-launch adoption metrics. Partner closely with product, sales, brand, and marketing teams to define and deliver campaigns that accelerate product adoption
• Ensure every campaign, launch, and GTM initiative reflects a deep understanding of the customer service audience, continuously informed by market research, win/loss analysis, and customer interviews
• Empower sales and CX teams with tailored collateral (eg. battlecards, customer case studies, data sheets, pitch decks, and competitive briefs), equipping them to confidently position Ada’s Voice and Email AI capabilities against traditional and emerging players
• Cultivate relationships with key customers to source feedback, capture impactful stories, and turn them into compelling proof points and references for marketing and sales efforts
• Act as the voice of the market within Ada, ensuring that customer feedback, competitive dynamics, and adoption insights continuously influence our Voice and Email AI product roadmap

Benefits

• Unlimited Vacation: Recharge when you need to
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle
• Employee & Family Assistance Plan: Resources to support you and your loved ones
• Flexible Work Schedule: Balance your work and personal life
• Remote-First, In-Person Friendly: Options to work from home or at our local hub
• Learning & Development Budget: Invest in your long-term growth goals and skills
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry
• Hands-On with LLMs: Enhance your expertise in leveraging large language models
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology