Remote Program Manager, Strategic Partnerships

Summary

Join Abridge's Strategic Partnerships team as a highly motivated Program Manager, reporting to the VP of Strategic Partnerships. You will manage day-to-day partnership development, maintain project plans, and ensure internal alignment on deliverables. Collaborate with cross-functional leaders to deliver on commitments and deadlines. Responsibilities include partner relationship management, internal commercialization of partnerships, project and change management, data management and analysis, and maintaining Abridge product knowledge. The ideal candidate possesses 5+ years of experience in project or program management, strong communication and interpersonal skills, and a proven ability to influence without direct authority. Abridge offers a comprehensive benefits package including flexible PTO, equity, medical, dental, and vision insurance, a learning and development budget, 401k, paid parental leave, flexible working hours, and a home office budget.

Requirements

• 5+ years of experience in years of experience in project or program management, management consulting, or strategic operations, preferably within the healthcare or enterprise health systems sector
• Proven ability to influence without direct authority
• Technical aptitude with a quick learning ability for complex software solutions
• Demonstrated problem-solving skills with a proactive, results-oriented approach to account management
• Strong organizational and project management skills, capable of handling multiple partner relationships simultaneously
• Exceptional communication (both written and verbal) and interpersonal skills, with a proven ability to build trust and rapport
• Detail-oriented with a focus on quality and efficiency

Responsibilities

• Manage day-to-day partnership development activities
• Keep detailed project plans
• Ensure internal alignment and clarity on partner-facing deliverables
• Work closely with cross-functional leaders, internally and externally, to provide ownership and guidance while ensuring we are delivering on our commitments and deadlines in a timely and high-quality manner
• Work alongside the VP of Strategic Partnerships to triage incoming partner requests while building and maintaining strong relationships with key partner contacts
• Conduct regular check-ins with partner stakeholders to understand progress towards goals, address questions or issues and understand their strategic objectives
• Support partner status calls while establishing an agenda beforehand, identifying key action items and ensuring each are addressed within an appropriate time frame
• Partner with a cross-functional team to design and execute on our internal commercialization effort
• Design and execute the coordination of cross-functional commercialization activities, ensuring that project timelines, milestones, and deliverables are met with precision
• Establish, enable, and support a governance framework between us and our partners
• Create clarity among cross-functional teams, tracking progress, and addressing any issues that arise to keep the program on track
• Streamline processes, facilitate effective communication, and ensure that all internal stakeholders are working cohesively towards our commercialization goals
• Completely own the project plan for each assigned partner, including the identification of key internal cross-functional owners, due dates, blockers and status
• Partner with the VP of Strategic Partnerships to prioritize, escalate and strategize to deliver on partner requests efficiently
• Partner closely with the success organization to apply their playbook and relationship management model to the unique needs of each strategic partner for ongoing partnership support and development to achieve our shared goals and objectives
• Become a super-user of our internal business intelligence tools
• Identify areas for greater clarity or insights to drive efficient decision making internally and to provide meaningful data to our partners
• Review key metrics and own a summary of key trends
• Work with the VP of Strategic Partnerships to analyze and strategize the next best action
• Maintain a deep familiarity of Abridge’s product offering, roadmap, and strategic direction
• Understand the industry landscape and how Abridge fits in
• Spend enough time with clients to know how our work impacts them

Preferred Qualifications

• Experience as a Management Consultant
• Experience working in a fast-paced start-up environment
• Current or prior experience in Healthcare

Benefits

• Flexible/Unlimited PTO — Salaried team members can take off as much approved time off as they need, plus 13 paid holidays
• Equity — For all salaried team members
• Medical insurance — We pay 100% of the premium for you + 75% for dependents. 3 Aetna plans to choose from
• Dental & Vision insurance — We pay 100% of the premium for you + 75% for dependents. 2 Aetna plans to choose from
• Flexible Spending (FSA) & Health Savings (HSA) Accounts
• Learning and Development budget — $3,000 per year for coaching, courses, workshops, conferences, etc
• 401k Plan — Contribute pre-tax dollars toward retirement savings
• Paid Parental Leave — 16 weeks paid parental leave, for all full-time employees
• Flexible working hours — We care more about what you accomplish than what specific hours you’re working
• Home Office Budget — We provide up to $1,600 in a one-time reimbursement to set up your home office
• Sabbatical Leave — 30 days of paid Sabbatical Leave after 5 years of employment