Remote Account Manager

Summary

Join our team as an Account Manager at Backstage, where you'll build relationships with high-profile clients and help them navigate the casting process on our talent-marketplace platforms. As a key member of our Casting Department, you'll leverage CRM data, research, and cross-team collaborations to identify top value-added clients and provide expert advice on best practices and industry trends.

Responsibilities

• Leverage a CRM, data, research, and cross-team collaborations to identify top value-added clients
• Proactively develop and foster trusted relationships with key users; become their trusted advisor on the intricacies of the marketplace, cast + crew hiring, and how to conduct professional casting processes and best utilize the platform
• Assist with onboarding new users; utilize expert knowledge of client needs to identify and solve their hiring problems, helping them with their casting and hiring process to ensure they have a successful experience
• Educate clients on advanced tools that can generate greater product adoption and engagement, and demo product offerings that optimize their inbound talent pipeline and turn them into expert users of the casting platform
• Monitor platform-usage of clients, and identify opportunities to regain lapsed clients through consultative problem solving
• Identify, tag, upgrade, improve, and highlight top-quality casting/job opportunities for collaboration across our casting verification, business development, editorial, and marketing teams
• Leverage your expert understanding of casting and crew-hiring processes to act as an internal and external resource to help advise on questions from internal teams and customers, included related best-practices and industry trends
• Gather and share user feedback and case-studies with the product team to inform and guide future product and process improvements