Remote Account Manager

Summary

Join a team of 6 at Gorgias as an Account Management team member, responsible for managing renewals and driving ARR growth through strategic cross-selling and upselling.

Requirements

• 3 or more years of sales experience, with at least 1 year in a full-cycle sales or closing role as an Account Executive, selling SaaS or to e-commerce brands
• Proven track record of success in a quota-carrying role, consistently meeting and exceeding targets
• Experience managing a book of business with about 30-40 deals/opportunities per month, focusing on renewals and cross-sell
• Exceptional skills in account planning and value-based selling, capable of engaging with C-suite executives
• Ability to understand complex ideas, automate processes, and actively manage your own pipeline
• Demonstrated ability to thrive in a fast-paced sales environment
• Tech-savvy, acting as a solutions consultant to discuss how our products can enhance the customer experience and drive revenue
• Passionate about selling, eager to be coached, and looking to further develop your sales skills
• Outstanding negotiation skills, verbal, written, and presentation skills in English

Responsibilities

• Manage a diverse book of approximately 100-120 accounts, being responsible for both renewals and identifying expansion opportunities
• Hold a quota and be responsible for optimizing your own sales process to achieve it
• Demo existing customers on our Automate product and own the closing process for renewals and expansions
• Collaborate closely with the Customer Success Team to strategically book and close demos and engage existing customers both inbound and through proactive outreach

Benefits

• 5-week vacation
• Paid sick leave
• 6 weeks full remote/year
• Paid parental leave (16 weeks)
• MacBook Pro
• Monthly lunch stipend of $300
• Health insurance with up to 100% of premiums paid for employees - Anthem & Kaiser (CA only)
• Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income
• Get up to $700 to set up your workstation at home
• Get up to $2000 of learning material and wellness support per year!