Remote Account Manager

Summary

Join Roofr's high-performing Account Management team as an Account Manager to manage a large portfolio of accounts, drive upsell and cross-sell opportunities, ensure customer retention, and guide customers through their journey with our solutions.

Requirements

• 1+ years of experience in an Account Management role, ideally in a high-growth or fast-paced environment
• Proven success managing a large book of business (1,000+ accounts) across self-serve and sales-assisted buying flows
• Experience working collaboratively with cross-functional teams, particularly Account Executives and Implementation teams
• A track record of driving revenue growth through upsell, cross-sell, and customer retention strategies
• Strong understanding of key metrics, such as MRR, churn, retention, and NPS
• Excellent communication skills and a customer-centric mindset

Responsibilities

• Manage a portfolio of 1,000+ customer accounts
• Act as the primary point of contact for customers, proactively identifying pain points and positioning Roofr’s solutions to address their needs
• Develop and execute proactive strategies tailored to each segment of users with the goal of ensuring each customer gets the most value they can out of Roofr’s solutions
• Identify and execute upsell and cross-sell opportunities to expand Monthly Recurring Revenue (MRR)
• Proactively address churn risks to ensure high retention and customer satisfaction
• Collaborate with Account Executives, Implementation, Revenue Operations and Customer Support teams to ensure a seamless customer experience
• Work closely with the Implementation team to ensure smooth account set-up and ongoing account health
• Monitor and improve key performance metrics such as Expansion MRR, Contraction MRR, Net MRR, Retention Rate, Churn Rate, and Net Promoter Score (NPS)

Benefits

• 1st week of employment is mandatory PTO!
• 1 Friday off per month (we call those our laundry days!)
• Company wide paid shutdown for the week between Christmas and New Years
• Flexible time off
• Medical, dental and vision insurance premiums for employees and their dependents
• Generous Parental Leave policy