Remote Director of Operations

Summary

Join Invisible, the operations innovation company transforming how companies are built and run, as a strategic and results-oriented Director of Operations to lead and accelerate AI training and enablement efforts across largest enterprise relationships.

Requirements

• More than 5 years of experience in operations management in a client-facing capacity; proven track record delivering exceptional service
• Excellent communication skills, both verbal and written
• Strong management and leadership skills and ability to provide guidance and support to a team, including experience managing an organization of at least 30+ people (though 100+ would be preferred) across at least 2 layers of management (e.g. managing managers)
• Ability to work remotely and manage teams without in-person interaction
• Experience building and managing financial models, especially cost-driven analysis; comfortable with data analysis in spreadsheets, managing complex formulas and building processes
• Ability to think strategically with agility in complex and difficult situations. Strong sense of urgency and ability to prioritize

Responsibilities

• Manage Strategic Clients Relationships: Partner with researchers and managers at our clients' companies at both the strategic and tactical levels, working with them to define their needs, map their processes, and ensure our work is achieving their goals
• Complex Operations & Team Management: Manage an operations team of hundreds, including Operations Managers, Operations Analysts, and many AI trainers. Run hiring, staffing, and development of sizable project teams. Ensure your team is managing processes and projects excellently at and above internal and external KPI expectations
• Systems Thinking: Identify areas for process improvement and efficiency gains, and scope new processes when needed. Be relentlessly curious, creative and proactive in implementing solutions to critical issues. Seek cross-cutting improvements to systems to improve the team
• Own Your Business: Develop and implement strategies that drive growth and profitability. Maintain client health in both service and unit economics and provide guidance and leadership to the team of operators that are in charge of producing the outputs of the client/process

Benefits

• Empower our Partners to work remotely around the world on a schedule that suits their lifestyle
• Our Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs
• Balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our partners
• With over 65% ownership already in the hands of our partners, we are committed to achieving 100% partner ownership
• Our leadership team is legally obligated to buy back partner shares according to a formal liquidity plan. This ensures a clear path for those who choose to sell their stake in the company