Remote Renewals Manager

Summary

Join our team as a Renewals Manager and play a key role in managing the renewal process for our existing customer base, ensuring high retention rates and identifying opportunities for expansion.

Requirements

• 3+ years of experience in SaaS renewals with proven track record of exceeding renewal targets
• Strong communication & interpersonal skills
• Demonstrated self-starter, curious, and solution focused
• Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts
• Experience with CRM systems (e.g., Salesforce) and tools used in developer-focused companies

Responsibilities

• Oversee the entire renewal process for assigned accounts to maintain and expand customer adoption
• Work closely with sales, customer success, and support teams to ensure a seamless customer experience and identify upsell opportunities
• Analyze customer data and develop renewal strategy tailored to the needs of our customers
• Negotiate contract terms and pricing with technical decision-makers and procurement teams
• Maintain accurate customer data and forecasts in Salesforce and flag any at-risk accounts on a weekly basis

Benefits

• Great compensation package and stock options
• Inclusive Healthcare Package
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
• Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays
• Remote Friendly - Work with teammates from different time zones across the globe