Retail Account Manager

Summary

Join ZOE, a science and nutrition company, as a Retail Account & Sales Manager. This high-impact role focuses on expanding ZOE's Daily30 product line within the UK retail market, primarily through Waitrose and other major retailers. You will be responsible for managing key accounts, developing growth strategies, negotiating deals, and collaborating with internal teams to ensure successful product placement and sales. The ideal candidate possesses 3+ years of experience in account management or sales within relevant industries, strong negotiation skills, and a passion for health and wellness. This is an opportunity to shape strategy, drive growth, and contribute to a rapidly expanding company.

Requirements

• Have 3+ years experience in account management or sales, ideally in Fast-Moving Consumer Goods, supplements, or health & wellness categories
• Have managed and grown UK retail accounts — ideally including Waitrose or other major grocery retailers
• Are confident in commercial negotiations and can lead these from modelling to agreement
• Thrive in a fast-paced, startup environment and is excited to build something from the ground up
• Have experience working cross-functionally with ops, marketing, and product teams
• Are passionate about health, science, and consumer well-being
• Proactive, organised, and thrives when managing multiple priorities

Responsibilities

• Own and manage the day-to-day relationship with our key account, Waitrose, ensuring we exceed performance targets and retail KPIs
• Develop and execute an ambitious retail growth strategy across UK grocery and high street retailers
• Lead expansion into new retail partners — from identifying opportunities, pitching with confidence, and negotiating winning deals
• Work closely with the operations and supply chain team to guarantee seamless forecasting and product availability and delivery into retailers
• Work with marketing and in-store teams to deliver compelling campaigns and drive velocity on shelf
• Analyse retail performance and category data to make informed commercial decisions
• Create compelling sales tools, retailer decks, and promotional strategies that set ZOE apart
• Own and drive the retail calendar and model out promotional plans with the FP&A team and GM
• Drive customer insights for the retail channel
• Create the retail to D2C communications flow to ensure we incentivise and communicate to retail customers to subscribe on zoe.com
• Champion the voice of retail within ZOE, bringing customer insights back to shape our product and go-to-market strategy

Preferred Qualifications

If you’re ready to help bring ZOE to even more people and make a real impact, we’d love to hear from you!

Benefits

• Competitive and equitable compensation that reflects the value of each role and aligns with regional labor market standards
• Base pay and stock options
• Competitive health insurance and wellness packages
• Inclusive parental policies
• Tailored professional development programs