Sales Enablement Specialist

Summary

Join Employment Hero as a Sales Enablement Specialist to lead performance coaching for the Outbound SDR function, focusing on Core and Mid-Market segments. You will conduct 1:1 coaching sessions, review outreach, and diagnose performance gaps to elevate SDR performance and scale outbound operations. Your mission is to improve key funnel metrics and drive outbound excellence by enhancing both quantity and quality of interactions. You will work closely with SDR Managers to develop rep skills and embed the belief that SDRs are revenue influencers. This role involves standardizing outbound practices, developing SDR proficiency, and fostering knowledge retention. You will also collaborate with cross-functional teams to align outbound strategy with overall goals.

Requirements

• Commercial Acumen. You’re focused on what drives pipeline and revenue
• Execution Mastery. You simplify complex problems and deliver results, fast
• Change Driver. You turn ambiguity into opportunity and lead through change
• Force Multiplier. You amplify Enablement’s impact, scaling what works
• Results-Obsessed. You track, test, and improve relentlessly
• Proven success coaching or leading Outbound SDR teams, ideally in SaaS or tech scale-ups (essential)
• Deep understanding of outbound pipeline generation and SDR performance levers
• Strong track record improving conversion metrics and outbound program results
• Skilled in delivering feedback and coaching across all experience levels
• Comfortable operating at both tactical and strategic levels in a fast-moving environment
• Data-driven decision maker with a passion for scaling repeatable, high-impact sales motions
• Strong alignment to commercial goals and the ability to drive cross-functional outcomes
• Able to interpret data to diagnose performance gaps and pull the right levers to positively impact sales performance metrics
• Collaborative mindset, working well with cross-functional teams to drive outcomes

Responsibilities

• Conduct regular 1:1 coaching sessions, live call shadowing, and structured roleplays
• Deliver real-time feedback on messaging, objection handling, and conversion techniques
• Track and optimise funnel performance across MQL>SAO, call to connect, connect to opportunity, demo sit rates
• Audit SDR calls and CRM hygiene to maintain a consistently high standard of execution, ensuring process adherence
• Identify performance bottlenecks using data and resolve through coaching or process change
• Collaborate with Ops to improve workflows, sequences, and data accuracy
• Work closely with SDR Managers to align coaching with performance needs
• Standardise outbound practices against top-tier industry benchmarks and sales processes
• Develop SDRs’ proficiency in product knowledge, objection handling, and closing techniques
• Embed best practices in prospecting and lead qualification aligned with our SPICED sales methodology
• Foster knowledge retention and continuous development through coaching initiatives
• Work closely with SDR Managers to support team coaching and performance goals
• Align outbound strategy with GTM initiatives, product launches, and campaign priorities
• Champion a culture of high performance, growth mindset, and measurable impact
• Act as a force multiplier by amplifying strategic outbound initiatives across global teams

Preferred Qualifications

Familiarity with tools such as LinkedIn Sales Navigator, ZoomInfo, 6sense, Outreach, Spekit, Confluence, and Salesforce (preferred)

Benefits

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
• A very generous paternity leave policy
• Subsidised egg freezing
• A WFH office expense budget
• Outstanding learning & development opportunities