Sales Operations Analyst

Summary

Join SentinelOne, a leading cybersecurity company, as a Partner Operations Analyst supporting our partner sales organization. You will be the primary point of contact for global Channel Sales teams, resolving issues and improving processes. Responsibilities include managing support queues, producing regular metrics, performing data maintenance in Salesforce, and collaborating on process improvements. This role requires 2-3 years of experience in business or sales/channel operations, CRM experience (Salesforce), and strong communication and problem-solving skills. SentinelOne offers a competitive salary, excellent benefits including unlimited PTO, parental leave, and various other perks, and a dynamic work environment.

Requirements

• 2-3 years in a business or sales/channel operations role
• Experience working with a CRM system, specifically Salesforce.com
• Experience using spreadsheets (Excel and Google Sheets)
• Team player. Someone who is collaborative and works well in a virtual team environment
• Excellent communicator both in-person and virtually
• Strong creative problem solving abilities
• Results driven, self motivated and ability to multitask
• Organized, with excellent attention to detail and work in a fast paced environment

Responsibilities

• Maintain the Partner Operations email support queue, acting as the primary point of contact for issues raised by global Channel Sales teams, and ensuring timely resolution of cases
• Produce regular metrics on the support queue to inform of types of email traffic, volume, and recurring issues/questions that should be addressed via process improvements
• Track and manage issues using Jira, ensuring issues are logged, prioritized, and addressed within defined SLAs
• Ongoing root cause analysis & resolution on cases that come into the Jira queue
• Perform regular maintenance on sales data in Salesforce.com
• Maintain and perform data administration actions (e.g. duplicate merging, ownership changes, record alignments, scrubbing, etc.)
• Collaborate with cross-functional teams to establish best practices for operational processes, systems, and data management, focusing on scalability and efficiency
• Evaluate and propose optimizations and automation opportunities for existing processes to improve overall team productivity and reduce manual effort
• Assist with onboarding new partner sales team members and ensure they have the proper visibility and alignment to their territories
• Assist with Partner Operations project deliverables, ensuring successful completion of tasks and milestones
• Establish and document best practices for partner sales productivity

Preferred Qualifications

• Bonus in having experience with IM Partner, Channel Mechanics and other Partner Systems
• Exposure to channel/sales tools & processes a plus
• Bachelor degree

Benefits

• Medical, Vision, Dental
• 401(k)
• Commuter
• Health and Dependent FSA
• Unlimited PTO
• Industry-leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events, including regular happy hours and team-building events