Gladly is hiring a
Sales Operations Manager
Gladly
π΅ $131k-$154k
πRemote - United States
Please let Gladly know you found this job on JobsCollider. Thanks! π
Summary
Join Gladly's Sales Operations team as a Sales Operations Manager, helping build a foundation for rapid business scaling. Key activities include designing sales structure, building process and reporting, and ensuring data integrity to drive insights.
Requirements
- 4+ years Sales Operations experience at a software company
- Deeply knowledgeable of Salesforce functionality and best-practices, Certification is a plus
- Familiarity with common sales technology stack (including Outreach, ZoomInfo, LinkedIn Sales Navigator) and is able to design cross-tool process
- Excellent communication skills - equally comfortable working with technical and non-technical stakeholders and can help others articulate their needs and translate them into projects
- Excellent project management skills, including organization and prioritization
- Detail-oriented and process-driven
- Driven by a need to uncover and solve problems
Responsibilities
- Partner with sales managers to build better processes and policies
- Proactively identify process challenges and either build or improve on these processes
- Support the team in designing reports and dashboards
- Supervise key data and maintain our reporting processes (spanning all sales pipeline, efficiency metrics, and forecasting)
- Be fanatical about data hygiene. Modify and improve the way we gather, store, and report on data via manual or automated processes
- Assist in the Marketing to Sales handoff, including ownership of lead upload, scoring, routing, and assignment; help streamline the process as we grow
- Drive improvements to our technology stack by recommending and integrating technologies that help our sales team to achieve their goals
- Communicate change across the organization and work to train others on new processes, policies, and tools
- Seek to automate where possible, and understand the benefits of automation in a scaling business
- Handle case queue to ensure our collaborators receive timely responses to their inquiries
Benefits
- Competitive salaries, stock options
- Medical, Dental, Vision and Life insurance
- Generous paid time off
- Generous paid Parental Leave
- 401K
- Flexible Spending Accounts
- Home office stipends
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Please let Gladly know you found this job on JobsCollider. Thanks! π