Remote Sales Operations Manager

Summary

Join Nightfall AI as a Salesforce Administrator to manage and maintain the Salesforce CRM system, integrate and manage CRM extension applications, customize Salesforce to meet cross-functional needs, and ensure data integrity and accuracy.

Requirements

• Proven experience as a Salesforce Administrator (3-6 Years)
• Salesforce.com certified and experience with Flow and App builder
• Experience in managing and customizing Salesforce to meet specific business needs
• Effective time management and organizational skills
• Exceptional problem-solving and analytical skills
• Excellent communication and training skills
• Proven ability to manage and maintain a Salesforce CRM system
• Experience implementing or maintaining a CPQ system
• Strong research and account development skills
• Demonstrated track record of exceeding performance targets
• Positive and energetic phone skills, excellent listening skills, strong writing skills

Responsibilities

• Manage and maintain the Salesforce CRM system to ensure efficient lead management and accurate reporting
• Integrate and Manage CRM extension applications as necessary (Outreach, People.ai, Zoominfo, and more)
• Customize Salesforce to meet the cross functional needs of Marketing, Sales, Finance, and Customer Success
• Develop and implement Salesforce and CRM landscape best practices and training programs for team members
• Ensure data integrity and accuracy within the Salesforce system
• Leverage data loader and other mass cleaning tools to keep the org well maintained healthy
• Create and manage dashboards and reports to track key performance metrics
• Implement and maintain automation within Salesforce to streamline processes
• Maintain direct communication with Enterprise Account Executives to effectively manage opportunities
• Enable and Train end-users on existing and new tools as necessary

Benefits

• All employees share the responsibility of being aware of information security risks and adhering to information security policies and procedures
• All employees are required to participate in information security awareness and training programs
• All employees have a responsibility to handle data in accordance with data classification and handling guidelines. Employees should be aware of the sensitivity of the data they interact with and follow appropriate security measures
• All employees have a responsibility of reporting information security incidents in accordance with information security policies and procedures