Salesforce Administrator

Summary

Join Morgan & Morgan as a Salesforce Administrator and contribute to a team dedicated to upholding justice and delivering for clients. This remote (East Coast preferred) position involves maintaining and optimizing the Salesforce platform, supporting legal teams, and participating in projects impacting clients. You will collaborate with the Product Management team, implement Salesforce automation, perform data management tasks, and troubleshoot issues. The role requires strong problem-solving skills, excellent communication, and the ability to work independently and as part of a team. This is an opportunity to gain exceptional experience in a fast-paced environment and contribute to meaningful work.

Requirements

Salesforce Administrator Certification

Responsibilities

• Collaborate with our Product Management team to build solutions on the Salesforce platform including custom apps, objects, dynamic forms, screen flows, validation rules etc
• Implement and optimize Salesforce automation using Flows
• Perform data management tasks, including imports, exports, deduplication, and data hygiene to ensure platform integrity and compliance
• Troubleshoot issues, provide timely support to end-users, and resolve Salesforce-related incidents promptly
• Leverage Confluence to create and maintain comprehensive documentation of Salesforce processes, best practices, and training materials
• Use Jira to track and manage work, including task assignments, project updates, and bug tracking
• Participate in sprint planning and retrospective meetings to ensure project timelines are met and deliverables align with business goals
• Deploy metadata changes across sandbox environments using our CI/CD tooling
• Evaluate new Salesforce features and functionality, providing recommendations for enhancements and system optimization
• Stay up-to-date with Salesforce releases and proactively implement applicable changes to improve business processes
• Research and propose solutions to improve team efficiency and address emerging business needs
• Design and manage dashboards and reports to provide actionable insights and track key performance indicators (KPIs)
• Ensure data accuracy and compliance with organizational standards and policies
• Excellent communication skills, both written and verbal, to interact with diverse stakeholders effectively
• Strong organizational and time management abilities to balance multiple priorities and meet deadlines
• Ability to work independently and as part of a team in a fast-paced environment
• Demonstrated ability to analyze complex issues, identify root causes, conduct impact analysis and implement effective solutions
• Adaptability and resilience in handling challenges and maintaining a positive attitude under pressure

Preferred Qualifications

• Advanced Administrator Certification or additional Salesforce certifications
• Familiarity with Agile methodologies and tools like Jira and Confluence
• Experience with devops tooling such as Gearset and Sonar
• 3+ years of experience in Salesforce Administration, with a proven track record of delivering impactful solutions

Benefits

• Medical and dental insurance
• 401(k) plan
• Paid time off
• Paid holidays