Salesforce Administrator

Summary

Join Mitratech's growing Operations Team as a Salesforce Administrator! This role centers on ensuring efficient Salesforce platform use to support organizational objectives. You will be a key partner in strategic projects, requiring deep Salesforce administration expertise and strong teamwork skills. The ideal candidate thrives in dynamic environments, delivering high-quality solutions. Mitratech offers a close-knit, globally dispersed team with a focus on individual excellence, diversity, and inclusive work culture. This position offers the chance to work with leading-edge technologies and contribute to a rapidly growing company.

Requirements

• Demonstrated experience with SFDC and Microsoft/Google suite
• Experience in Data Operations, Revenue/Sales/Customer Success operations/analytics, support administrator, or any similar role
• Excellent communication skills, verbal and written, and are just as comfortable gathering requirements from non-technical business users as you are communicating these requirements to others
• Ability to prioritize and handle multiple requests simultaneously without sacrificing strategic thinking and tactical execution skills
• Can build trust, be assertive when required, and show initiative and enthusiasm
• Assertiveness and ability to navigate ambiguity by constantly forming and testing hypotheses and making sure to validate all assumptions with data
• Drives focus on simplifying complex solutions and processes
• Excellent attention to detail
• Bachelor’s degree or equivalent is required

Responsibilities

• Configure and maintain the CRM to meet stakeholder requests
• Perform regular system audits, prepare for upgrades, and ensure data integrity
• Manage user roles, profiles, sharing rules, workflows, and groups
• Create and manage custom objects, fields, formulas, validation rules, and page layouts
• Customize the CRM per stakeholder requests utilizing Salesforce automation tools such as Object Manager and Flow
• Collaborate with developers to create custom solutions using Apex and Visualforce, as needed
• Manage and configure third-party applications and integrations with Salesforce
• Implement and manage automation tools such as flows, email-to-case, and case routing processes to streamline business processes
• Identify areas for process improvement and recommend solutions to enhance efficiency
• Collaborate with cross-functional teams including support, sales, customer success, and IT to gather requirements and develop solutions
• Communicate effectively with stakeholders to understand their needs and translate them into technical requirements
• Act as a liaison between technical teams and business units
• Ensure data quality and integrity within the CRM through regular data cleansing and data uploads
• Perform data imports, exports, and updates using data-loader or similar tools
• Implement and manage data backup and recovery processes
• Create and manage complex reports and dashboards to provide actionable insights to business stakeholders
• Monitor and analyze the effectiveness of support data and dashboards
• Work with management to prioritize business and information needs
• Ensure compliance with data privacy and security policies
• Implement security measures such as permission sets, field-level security, and sharing rules to protect sensitive data
• Stay current with Salesforce releases and industry regulations to ensure the system remains compliant
• Manage Salesforce-related projects from inception to completion, ensuring timely delivery and adherence to project goals
• Develop project plans, timelines, and resource allocations
• Coordinate with vendors and third-party consultants as necessary

Preferred Qualifications

• Experience working within an Enterprise, SaaS, or high-tech company is ideal
• Operationally minded, learn systems quickly, and have a knack for applying technology and systems to processes