Screening Operations Specialist

Summary

Join Wonolo's Trust Operations team as a Screening Operations Specialist and contribute to a mission-driven company that connects businesses with workers. You will play a key role in implementing and improving screening processes for Wonoloers, ensuring compliance and efficiency. Collaborate with various teams to develop and implement scalable screening workflows for diverse requirements, including MVRs, drug screenings, and background checks. This role involves reviewing submitted forms, monitoring fill rates, and working with vendors to initiate screenings. You will also provide support to Wonoloers through our support platform, addressing their questions and concerns. This is a remote position based in the Philippines, offering opportunities for growth and development within a well-funded startup.

Requirements

• You’re seeking a group of individuals who can help elevate your career to new heights, and you’re prepared to invest the effort required to achieve that goal
• You are able to seamlessly shift to multiple channels or intake processes, raise issues respectfully, while keeping timelines or priorities on track
• You enjoy being able to work on new things and test new processes and you aren’t discouraged if you need to shift gears or start from scratch in order to provide the best experience possible
• You possess a mindset focused on personal development and consistently pursue feedback, knowledge acquisition, and advancement
• You have a strong concern for individuals, influence, and aiding others in realizing their maximum potential
• Regardless of whether it’s a team member or a stranger, you display humility, kindness, and respect toward everyone
• Easily adapt to changes in task workload
• Demonstrating a keen eagerness to acquire fresh knowledge and skills
• You enjoy being involved in pioneering endeavors or innovations with significant potential
• You’re able to work remotely from home with access to reliable/strong WIFI and a working environment
• You must be fluent in English and have great written and verbal communication
• You must work US time zone hours, 40 hours per week

Responsibilities

• Reviewing the Wonoloers Immigration Compliance Form (ICF) and International Traffic in Arms Compliance (ITAR)
• Help in monitoring fill rate for all Customers requiring MVR, ICF, Drug Screening, and custom screening BGC requirements to support Demand teams as well as Wonoloers who are going through pre-job screening requirements
• Work alongside Program Leads and Team Leaders on Trust Ops to help implement, test and/or pilot, new custom screening workflows and processes to streamline efficiency
• Monitor the progress, deny, suspend, or certify Wonoloers who submits for pre-job screening badges, such as MVR, Drug Screening, Custom BGC, and other types of screenings required prior to a worker starting a job
• Submit requests to our vendors such as Evident and Yardstik to initiate appropriate pre-job screening requirements
• Execute sending comms to assist worker go through the funnel process to avoid worker churning
• Become an expert user of our system
• Work virtually through our support platform
• Deliver a customer support experience that is both amicable and professional through interactions via text, call, and email with our users (if needed)

Preferred Qualifications

• Experience with multiple platforms like 123Form, Unbounce, Zapier, Typeform, Iterable, Asana, and more
• Perform other duties as assigned
• Manage project management tools such as Jira or Asana, and other tools

Benefits

• The opportunity for growth in a mission-driven and well-funded start-up
• Health insurance for the principal member including dental and vision
• Company laptop
• Paid time off, Holiday pay, and Unpaid time off
• Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses
• Ability to work from anywhere in the Philippines (no more commutes!)
• Team outings, happy hours, company off-sites, and more!