Senior Business Development Executive

Summary

Join TELUS Digital as a Senior Business Development Executive and leverage the company's recent partnership with Zendesk to drive revenue growth and client engagement. Based remotely or in a major Canadian office, you will oversee sales strategies, manage the full sales cycle, and foster strong client relationships. This role requires 7+ years of sales leadership experience in SaaS or customer service technology, specifically with Zendesk products. You will need exceptional communication and negotiation skills, a proven track record of exceeding sales targets, and strong analytical abilities. TELUS Digital offers a competitive compensation package including healthcare benefits, 401k matching, an employee share purchase plan, PTO, and an annual performance bonus.

Requirements

• 7+ years of experience in a sales leadership role within the SaaS or customer service technology space with direct experience working with Zendesk products and solutions
• Deep understanding of CRM platforms and modern sales technologies
• Exceptional communication, negotiation, and presentation skills
• Consistent track record of meeting or exceeding sales targets
• Expertise in pipeline management, lead generation, and strategic account planning
• Strong analytical mindset with the ability to create actionable performance insights

Responsibilities

• Oversee the development and execution of sales strategies to exceed revenue targets and KPIs
• Own the full sales cycle—from lead qualification to contract negotiation and closure
• Develop and implement effective sales strategies to grow market presence and maximize revenue opportunities
• Foster strong client relationships, ensuring high satisfaction and long-term account growth
• Monitor and report on sales performance metrics, leveraging data to inform decisions and drive continuous improvement
• Collaborate with marketing, business development, and product teams to streamline sales operations and enhance go-to-market strategies

Preferred Qualifications

• Background in customer service or support software sales
• Demonstrated success in managing and scaling high-performing sales teams
• Proficiency in forecasting, territory planning, and strategic sales execution

Benefits

• Healthcare benefits - Medical, Vision, Dental
• 401K matching
• Employee Share Purchase Plan
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• Annual Performance Bonus