Senior Program Manager

Summary

Join Gusto's Program Management Office (PMO) as a Program Manager and drive strategic initiatives, supporting various teams to solve complex problems and execute large cross-functional programs. You will set the standard for preparing the business for significant technical and operational changes. This role requires strong analytical, problem-solving, and communication skills, along with experience in program and project management. You will collaborate with leaders across different departments to deliver best-in-class customer experiences. Gusto offers competitive compensation, including a salary range of $115,000-$165,000 depending on location and experience. The role involves a hybrid work model with a requirement to work from the office 2-3 days a week in designated office locations.

Requirements

• 6-8 years of relevant work experience in analyst roles, biz ops roles, program management, and/or project management
• Stakeholder and program management mastery. A proven track record of executing large projects, both in terms of scope, number of stakeholders and impacted teams/organizations
• Ability to develop insightful quantitative analyses, paired with strong critical thinking and business judgment
• Proven process improvement experience and love making things more efficient
• Executive presence and ability to influence senior leaders
• Deep empathy and obsession for our small business customers
• Strong desire for continuous improvement
• A passion for helping others
• Comfortable analyzing, questioning and leveraging data

Responsibilities

• Identify the framework design principles for a program that will generate success
• Lead and support cross-functional programs and projects interfacing with Product and Customer Experience
• Create and implement readiness plans to prepare the business for weekly and monthly launches
• Provide reporting vertically and horizontally in the biz
• Develop and manage programs and project plans and charters for cross-functional initiatives
• Provide insights and recommendations based on data that will drive our CX strategy
• Build and implement scalable processes
• Serve as thought partner for CX operators leaders
• Hypothesis-driven problem solving to drive our business with a “how do we get to yes” mindset

Preferred Qualifications

• Experience with Asana and Google Sheets
• Experience with Excel and SQL

Benefits

• Our cash compensation amount for this role is $115,000/yr to $136,000/yr in Denver & most major metro locations, and $140,000/yr to $165,000/yr in San Francisco & New York
• Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role)