Senior Services Account Executive

Summary

Join ServiceNow's Customer Outcomes team as a Services Account Executive and accelerate platform adoption, driving customer business outcomes. You will sell a portfolio of service offerings, including Impact success, product implementation services, and training, acting as a trusted advisor to account teams and customers. This quota-carrying role requires developing and executing a services sales strategy, proactively creating new opportunities, and managing the end-to-end forecasting process. You will collaborate with software sales teams, Customer Outcomes team members, and delivery partners. The position involves significant travel and requires a minimum of 12 years of services sales experience in a SaaS environment.

Requirements

• Minimum 12 years of previous services sales experience gained within a SaaS software or solution sales organization (or reasonably equivalent)
• New account sales focus, operating independently to identify new opportunities
• Demonstrable track record of achieving Services, Success, or Training sales targets
• Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives
• Strong operational command – managing end-to-end franchise
• Travel up to 50% (depending on geography/region)

Responsibilities

• Sell a portfolio of service offerings designed to help customers successfully adopt purchased products and achieve expected business outcomes
• Collaborate with software sales account teams, Customer Outcomes team members, and our eco-system of delivery partners
• Develop and execute a services sales strategy in the designated territory with a target account list
• Proactively create new Services opportunities (Impact, Implementation Services, and Training) in both new and installed base customers
• Create pipeline and manage end-to-end forecasting process for Services opportunities
• Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of ServiceNow services to meet their needs
• Arrange and conduct Executive and CxO services-related discussions in alignment with the account strategy
• Lead extended team in solutioning and scoping, and proposal development
• Execute value-based selling methodology for Impact, Implementation Services, and Training opportunities

Preferred Qualifications

Existing relationships in large enterprise accounts

Benefits

• Base pay of $123,900 - $204,480
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs