Horace Mann is hiring a
Service Representative, Remote - Worldwide

Summary

The job is a remote position starting in August 2024 for a customer service representative at Horace Mann Life and Retirement insurance. The employee will help customers with their insurance policies and drive profitable growth while maintaining compliance with rules and regulations.

Requirements

• H.S. Diploma or GED required
• Bachelor's degree preferred or 4 years of business experience
• 2+ years of experience in customer service or sales role
• Required to obtain Insurance Series 6/63 within 6 months of hire and maintain after
• Successfully complete the Service Rep trainee program

Responsibilities

• Develop strong knowledge of Horace Mann Life and Retirement insurance products, services and policies
• Drive Life and Retirement profitable growth and retention by providing proactive, solution-based, consultative service, up-sell and cross-sell of insurance solutions to existing customer base
• Use critical, independent analysis and judgment to investigate, and problem solve Customers' inquiries via phone, email, and chats
• Meet and/or exceed individual customer service and quality goals by executing the customer experience service model
• Maintain compliance within every interaction by adhering to all applicable company and state rules and regulation
• Responsible for ensuring the highest level of quality, integrity, customer experience and agent experience

Preferred Qualifications

• Insurance or Finance industry experience preferred
• Skilled in interpretation and basic calculations of data
• Skilled in influencing and effectively communicating with customers and other stakeholders
• Skilled in active listening, system navigation, research, problem-solving, critical thinking, organization and time management
• Ability to manage multiple priorities as well as the flexibility to adapt to change with new systems and methods while working in a team environment
• Sedentary work environment; be able to sit 100% of the shift
• Available to work between 7:00 am through 7:00 pm and some Saturdays. Consistent attendance behavior is vital to the success of the position
• A quality internet connection is required to ensure a consistent audio quality is maintained for the customers and minimize potential negative impacts from weather or conflicting signals
• An Internet Speed test must be run to verify an internet speed of at least 10mb/s download 1mb/s upload
• Employee must have a private, organized location removed from daily household distractions. The employee is expected to maintain a professional working environment by controlling any outside distractions such as barking dogs, slamming doors, and interruptions by family members

Benefits

• Work location is flexible if approved by the Company except that the position may not be performed remotely from NYC
• Remote work