RainFocus is hiring a
Solution Consultant, Remote - United States

Summary

RainFocus is seeking an exceptional Solution Consultant to drive post-sale client implementations. As a member of the Client Success organization, the SC will work alongside the Solution Architect to consult on platform configuration best practices, identify business requirements, design solutions, and educate clients on the implemented RainFocus toolset.

Requirements

• Software implementation experience (2-7+ years for Solution Consultants; 7+ years for Sr. Solution Consultants)
• SaaS solutions delivery through platform configuration, not custom development
• Experience implementing SaaS platforms for Enterprise level clients, including gathering and documenting complex requirements, configurations, and integrations
• Proven success in creating efficiencies through process design, including outlining and measuring adoption, both internal and client-facing
• Ability to think strategically to ensure solution supports business goals
• Proven track record in delivering innovative and creative solutions
• Ability to work independently, problem-solve, improvise
• Perform consistently under pressure
• Superior communication skills, both written and verbal
• Team players only
• HTML, CSS, SQL, JSON optional but preferred
• Must be able to travel domestically or internationally up to 20%

Responsibilities

• Become an expert in RainFocus platform
• Train client admins on the RainFocus tools and processes as necessary
• Configure the RainFocus platform
• Work with clients to identify business requirements and workflows
• Facilitate holistic system design and architecture workshops
• Identify platform configuration requirements
• Identify and mitigate risks to achieve implementation success
• Document requirements, solution designs and testing plans
• Provide regular updates on milestones and tasks to project managers
• Provide project managers with level of effort estimates
• Communicate issues and risks to project managers and leadership
• Leads solution project calls and demos with clients
• Balance priorities across multiple assignments
• Thoroughly track tasks and complete all assignments on time
• Contribute to implementation tools, processes and templates

Preferred Qualifications

• Friendly and outgoing, but assertive when necessary
• Willing to go the extra mile in support of reasonable client requests

Benefits

• Competitive salaries
• Competitive benefits
• 401k
• Generous PTO
• Countless other team building activities